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The latest Freshworks company, product, and partner news.
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Press releases
Freshworks Reports Record Third Quarter 2026 Results
Freshworks Inc. (Nasdaq: FRSH), today announced financial results for its third quarter ended September 30, 2026.
Freshworks to Extend Freshservice into AI and Software Spend Governance with Agreement to Acquire Torii
Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire Torii, extending Freshservice into software management and AI spend governance.
Freshworks to Announce Third Quarter 2026 Financial Results on November 3, 2026
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the third quarter ended September 30, 2026 following the close of market on Tuesday, November 3, 2026.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice, Advancing AI-Powered Service Operations for the Public Sector
Freshworks Inc. (NASDAQ: FRSH) today announced that Freshservice, its AI-powered unified service operations platform, has achieved FedRAMP® ‘In-Process’ status for Class C (Moderate) certification
Freshworks Reports Record Second Quarter 2026 Results
Freshworks Inc. (Nasdaq: FRSH), today announced financial results for its second quarter ended June 30, 2026.
Freshworks Named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
Freshworks Inc. (NASDAQ: FRSH) announced today that it has been named by Gartner as a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
Freshworks Appoints Ryan Manning as Chief Product and Technology Officer
Freshworks Inc. (NASDAQ: FRSH), the AI-powered, unified service operations platform, announced today that Ryan Manning will join the company on August 10th as its Chief Product and Technology Officer.
Freshworks to Announce Second Quarter 2026 Financial Results on August 4, 2026
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the second quarter ended June 30, 2026 following the close of market on Tuesday, August 4, 2026.
- Freshworks Reports Record Third Quarter 2026 Results
Freshworks Inc. (Nasdaq: FRSH), today announced financial results for its third quarter ended September 30, 2026.
- Freshworks to Extend Freshservice into AI and Software Spend Governance with Agreement to Acquire Torii
Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire Torii, extending Freshservice into software management and AI spend governance.
- Freshworks to Announce Third Quarter 2026 Financial Results on November 3, 2026
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the third quarter ended September 30, 2026 following the close of market on Tuesday, November 3, 2026.
- Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice, Advancing AI-Powered Service Operations for the Public Sector
Freshworks Inc. (NASDAQ: FRSH) today announced that Freshservice, its AI-powered unified service operations platform, has achieved FedRAMP® ‘In-Process’ status for Class C (Moderate) certification
- Freshworks Reports Record Second Quarter 2026 Results
Freshworks Inc. (Nasdaq: FRSH), today announced financial results for its second quarter ended June 30, 2026.
- Freshworks Named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
Freshworks Inc. (NASDAQ: FRSH) announced today that it has been named by Gartner as a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
- Freshworks Appoints Ryan Manning as Chief Product and Technology Officer
Freshworks Inc. (NASDAQ: FRSH), the AI-powered, unified service operations platform, announced today that Ryan Manning will join the company on August 10th as its Chief Product and Technology Officer.
- Freshworks to Announce Second Quarter 2026 Financial Results on August 4, 2026
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the second quarter ended June 30, 2026 following the close of market on Tuesday, August 4, 2026.
- Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Freshworks (NASDAQ: FRSH) today announced that Vanquis, a leading UK specialist bank, has selected Freshservice as its AI-powered service operations platform to support the next phase of its digital transformation.
- Mid‑Market Companies Lose an Average of 25% of Their AI Budget Before Seeing a Single Return, New Freshworks Research Finds
Freshworks Inc. (NASDAQ: FRSH) today released The Global Cost of Complexity Report: The Mid-Market AI Complexity Trap, a survey of 12,021 IT professionals, including more than 9,000 in mid-market organizations.
- Freshworks Announces Winners of the 2026 Global Customer Awards
Freshworks (NASDAQ: FRSH) today announced the winners of its inaugural 2026 Global Customer Awards, recognizing customers whose commitment to innovation, transformation, and advocacy is setting a new standard for what service transformation can achieve.
- Freshworks Unveils AI Agent Studio in Freshservice to Unlock Service Transformation that Drives Compounding Business Growth
At its annual Refresh conference, Freshworks Inc. (NASDAQ: FRSH) Thursday unveiled its vision for Service Transformation, Made Real, alongside an expansion of its agentic capabilities
- Freshworks Reports First Quarter 2026 Results
Freshworks Inc. (Nasdaq: FRSH), the leading provider of uncomplicated software that delivers exceptional employee and customer experiences, today announced financial results for its first quarter ended March 31, 2026.
- Freshworks Appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances
Freshworks (NASDAQ: FRSH), today announced the appointment of Kuntal Vahalia as Senior Vice President, Partnership Channel.
- Freshworks to Announce First Quarter 2026 Financial Results on May 5, 2026
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the first quarter ended March 31, 2026 following the close of market on Tuesday, May 5, 2026
- Freshworks Expands IT Asset Management Capabilities by Adding Continuous Infrastructure Discovery and Dependency Mapping to Freshservice
Freshworks Inc. (NASDAQ: FRSH) today introduced Freshservice’s redefined IT Asset Management (ITAM).
- Freshworks Unifies Global Sales Organization to Accelerate Growth
Freshworks Inc. (NASDAQ: FRSH), the leading provider of uncomplicated AI-powered software, today announced leadership changes under its CEO and President Dennis Woodside. With employee experience at the forefront of our strategy and revenue growth plans,
- Freshworks Announces Board Authorization of $400 Million Share Repurchase Program
Freshworks Inc. (NASDAQ: FRSH) today announced that its Board of Directors authorized a stock repurchase program of up to $400 million of the company’s outstanding Class A common stock.
- Freshworks Reports Fourth Quarter and Full Year 2025 Results
Freshworks Inc. (Nasdaq: FRSH), the leading provider of uncomplicated software that delivers exceptional employee and customer experiences, today announced financial results for its fourth quarter and year ended December 31, 2025.
- Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2025 following the close of market on Tuesday, February 10, 2026.
- Freshworks Appoints Kady Srinivasan as Chief Marketing Officer
Freshworks (NASDAQ: FRSH), today announced Kady Srinivasan has joined as its Chief Marketing Officer, bringing over 15 years of leadership experience driving large-scale marketing transformations at high-growth SaaS companies.
- Freshworks deepens IT service & operations portfolio with agreement to acquire FireHydrant
Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software.
- Freshworks Launches AI-Powered Capabilities to Elevate the Employee Experience and Turn Complexity into Growth
Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event within Freshservice, the AI-powered IT management platform, that make it easier for teams to resolve issues faster, prevent problems earlier
- Freshworks Launches New AI Capabilities to Minimize Customer Service Fragmentation and Deliver Faster, More Personal Support
Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution rates
- 20% of Software Budgets Wasted on Unnecessary Business Complexity, Freshworks Survey Finds
As businesses expand their technology stacks and operational processes, they face a hidden but pervasive challenge: complexity. A new report from Freshworks Inc. (NASDAQ: FRSH) has calculated exactly what that complexity costs.
- Freshworks Expands Enterprise Service Management to Power All Business Functions
Freshworks Inc. (NASDAQ: FRSH), today announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an existing Freshservice IT Service Management (ITSM) implementation.
- Freshworks Reports Third Quarter 2025 Results
Freshworks Inc. (Nasdaq: FRSH), the leading provider of uncomplicated software that delivers exceptional customer and employee experiences, today announced financial results for its third quarter ended September 30, 2025.
- Freshworks to Announce Third Quarter 2025 Financial Results on November 5, 2025
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the third quarter ended September 30, 2025 following the close of market on Wednesday, November 5, 2025.
- Freshworks Appoints Enrique Ortegon as Senior Vice President and General Manager of Americas Field Sales
Freshworks Inc. (Nasdaq: FRSH), the provider of people-first AI service software, today announced financial results for its second quarter ended June 30, 2025.
- Freshworks Reports Second Quarter 2025 Results
Freshworks Inc. (Nasdaq: FRSH), the provider of people-first AI service software, today announced financial results for its second quarter ended June 30, 2025.
- McLaren Racing announces Freshworks as an Official Partner of the McLaren Formula 1 Team
Freshworks (NASDAQ: FRSH), today announced a multi-year partnership with McLaren Racing, joining as an Official Partner of the McLaren Formula 1 Team
- Freshworks to Announce Second Quarter 2025 Financial Results on July 29, 2025
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the second quarter ended June 30, 2025 following the close of market on Tuesday, July 29, 2025. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m.
- Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences
Freshworks (NASDAQ: FRSH), today announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management offering, designed to streamline complex employee processes across functions
- Freshworks Names Ian Tickle as Chief of Global Field Operations
Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, who has served in this capacity on an interim basis since April
- Freshworks Advances its Agentic AI Platform To Uncomplicate Service Software For Companies Big and Small
Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: FRSH) unveiled the next generation of its Freddy Agentic AI Platform
- Freshworks Reports First Quarter 2025 Results
Freshworks Inc. (Nasdaq: FRSH), the provider of people-first AI service software, today announced financial results for its first quarter ended March 31, 2025.
- Freshworks to Announce First Quarter 2025 Financial Results on April 29, 2025
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the first quarter ended March 31, 2025 following the close of market on Tuesday, April 29, 2025. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m.
- Freshworks Launches New Partner Program with Expanded Reseller and Services Offerings
Freshworks (NASDAQ: FRSH) today announced the launch of its new global partner program for resellers and service delivery partners. Designed to be as easy to adopt and scale as Freshworks’ products.
- Freshworks and Unisys Join Forces to Transform IT Service Management for Mid-Market and Enterprise Companies
Freshworks Inc. (NASDAQ: FRSH), a leader in people-first AI service software, today announced a strategic relationship with Unisys (NYSE: UIS), a leading global technology solutions provider, to resell Freshworks' modern IT Service Management (ITSM)...
- Freshworks Reports Fourth Quarter and Full Year 2024 Results
Freshworks Inc. (Nasdaq: FRSH), the provider of people-first AI service software, today announced financial results for its fourth quarter and full year ended December 31, 2024.
- Freshworks to Announce Fourth Quarter and Full Year 2024 Financial Results on February 11, 2025
Freshworks to Announce Fourth Quarter and Full Year 2024 Financial Results on February 11, 2025
- Freshworks Appoints Srinivasan Raghavan as Chief Product Officer
Freshworks Inc. (NASDAQ: FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks’ product strategy and vis...
- Freshworks reports third quarter 2024 results
Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced financial results for its third quarter ended September 30, 2024.
- Freshworks unveils easy-to-use ai agent to improve the customer and employee experience
Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employe...
- Freshworks appoints Chief Technology Officer
Freshworks Inc. (NASDAQ: FRSH) today announced that Murali Swaminathan will join the company as its Chief Technology Officer. As CTO, Murali will be responsible for Freshworks’ technology roadmap and strategy, leading the company’s global engineering a...
- Piracanjuba Selects Freshworks to Transform Service Management Across Enterprise
Freshworks Inc. (NASDAQ: FRSH) today announced that Piracanjuba, a leading dairy producer in Brazil renowned for its extensive product portfolio, has successfully implemented Freshworks' Freshservice powered by AWS to streamline enterprise service mana...
- Freshworks reports second quarter 2024 results
Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2024.
- Freshworks appoints Ian Tickle to lead European Sales
Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Ian Tickle as Senior Vice President and General Manager, Europe to lead the growth of the business in the region.
- Freshworks report reveals AI is delivering strong productivity gains and unlocking higher-value work for employees
Freshworks Inc. (NASDAQ: FRSH) released its new Global AI Workplace Report today, revealing how various workplace departments are interacting with AI since the new era of generative AI exploded into the market 18 months ago. The global survey of 7,000+...
- Freshworks unveils new data center in UAE to serve customers across Middle East and Africa
Freshworks Inc. (NASDAQ: FRSH) today announced the launch of its new data center, powered by Amazon Web Services (AWS), in the UAE. This underscores Freshworks’ commitment to driving innovation across the Middle East and Africa (MEA) by making it easie...
- Freshworks completes acquisition of Device42
Freshworks Inc. (NASDAQ: FRSH) today announced the completion of its acquisition of Device42, a company that provides comprehensive, continuously up-to-date views of assets across an organization’s entire IT infrastructure. The acquisition marks a sign...
- Freshworks partners with TD SYNNEX to help companies shift to AI-first customer service and IT service management
Freshworks Inc. (NASDAQ: FRSH) today announced a that TD SYNNEX, a leading global distributor and solutions aggregator for the IT ecosystem, has joined its partnership program. This collaboration aims to empower and expand respective customer bases i...
- Freshworks reports first quarter 2024 results
Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2024.
- Freshworks Announces CEO Transition
Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Fou...
- OdontoCompany enhances IT operations with Freshworks solutions, driving customer satisfaction
Freshworks Inc. (NASDAQ: FRSH) announced that OdontoCompany, the largest dental chain in Brazil, has successfully implemented Freshdesk and Freshservice to revolutionize its IT operations across various departments, resulting in streamlined service del...
- Porsche eBike Performance Accelerates IT Efficiency with Freshworks’ AI-Powered Enterprise Software
Freshworks Inc. (NASDAQ: FRSH) announces that Porsche eBike Performance, a Porsche subsidiary dedicated to developing pioneering electric drive systems for e-bikes, has streamlined its IT operations with Freshworks’ AI powered business software, Freshs...
- Freshworks appoints Abe Smith as Chief of Global Field Operations
Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new business increasingly comes fr...
- Freshworks reports fourth quarter and full year 2023 results
Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2023.
- Freshworks announces strategic collaboration agreement with AWS to increase the reach of its AI-boosted Software-as-a-Service
Freshworks Inc. (NASDAQ: FRSH) announced today that it has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop and expand Freshworks’ capabilities on AWS. The agreement is set to commence in early 2024,...
- Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service, streamlining workloads for efficiency
Freshworks Inc. (NASDAQ: FRSH) today announced that with Freshservice it has transformed the IT service management (ITSM) system at Scotland’s Crown Office and Procurator Fiscal Service (COPFS) to improve support resolution times, enable self-service, ...
- Freshworks to announce fourth quarter and full year 2023 financial results on February 6, 2024
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2023 following the close of market on Tuesday, February 6, 2024. Freshworks will host a live audio webcast beginning at 2:00 p.m ...
- Boosting customer and employee happiness with AI that helps break record sales: Freshworks' AI-driven software revolutionizes customer support at Monos
Freshworks Inc. (NASDAQ: FRSH) Freshworks Inc. (NASDAQ: FRSH) has announced that its customer Monos, a high-end online luggage retailer, has completed a digital transformation of its customer support operations through the adoption of Freshworks’ custo...
- Freshworks software transforms the travel experience for MisterFly customers
Freshworks Inc. (NASDAQ: FRSH) announced Misterfly, the online travel sales site and a key brand under the Digitrips group, has undergone a significant customer experience transformation through the adoption of Freshworks’ Freshdesk Omni. Chose...
- Freshworks helps Teijin Aramid IT organisation lead customers toward digital transformation
Freshworks Inc. (NASDAQ: FRSH) announced Teijin Aramid, a world leader in high-end fibres (aramids), has been fully managing its IT organisation using Freshservice. Within six months, the organisation has seen great improvements including faster IT s...
- Freshworks products support The Giving Movement’s commitment to exceptional customer service
Freshworks Inc. (NASDAQ: FRSH) today announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations. The Giving Movement chose Freshwork...
- International car lease holding, the lease entity of Van Mossel automotive group, chooses Freshworks to optimize customer service
Freshworks (NASDAQ: FRSH) today announced International Car Lease Holding, the lease entity of Van Mossel Automotive Group, uses Freshdesk™ to professionalize its customer service by creating efficiencies with incoming queries, allowing for better work...
- Freshworks Named a 2023 AWS Partner Award Finalist in Two Categories
Freshworks Inc. (NASDAQ: FRSH) announced it is a finalist of two 2023 Geo and Global AWS Partner Awards, recognizing leaders around the globe playing a key role helping customers drive innovation and build solutions on Amazon Web Services (AWS).
- Freshworks appoints Mika Yamamoto as Chief Customer and Marketing Officer
Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer experience teams. Yamamoto comes to F...
- On-demand delivery platform Lalamove adopts multiple Freshworks products to improve sales efficiency in Asia and LATAM
Freshworks Inc. (NASDAQ: FRSH), today announced that its customer Lalamove, the leading on-demand delivery platform in Hong Kong uses Freshdesk™ and Freshsales™ to deliver personalized experiences to thousands of consumers and business partners. With c...
- Freshworks now available as part of AWS marketplace vendor insights
Freshworks Inc. (NASDAQ: FRSH) announced that its CRM solution, Freshsales, is now available as part of AWS Marketplace Vendor Insights, a unified web-based dashboard operated by Amazon Web Services (AWS) that gives governance, risk, and compliance tea...
- Freshworks reports third quarter 2023 results
Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2023.
- Cinema and theme park operator Village Roadshow Group uses Freshworks IT service management to equip employees to better serve customers
Freshworks Inc. (NASDAQ: FRSH) today announces that Village Roadshow Group, the iconic Australian cinema and theme park operator, achieved a 25% increase in customer satisfaction while cutting IT costs by 60% after adopting Freshservice — the company’s...
- Thailand’s largest crypto exchange Bitkub expands use of Freshworks products to create an employee and customer experience
Bitkub Exchange, one of ASEAN's leading cryptocurrency exchanges and Thailand’s largest*, today announced it has selected Freshworks (NASDAQ: FRSH), a global leader in business software, to modernize the customer service operations of its cryptocurrenc...
- Freshworks to Announce Third Quarter 2023 Financial Results on October 31, 2023
Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the third quarter ended September 30, 2023 following the close of market on Tuesday, October 31, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time /...
- Freshworks Customers Using Microsoft Teams Increase Employee Experience and Productivity
Freshworks Inc. (NASDAQ: FRSH) announced a significant increase in Microsoft Teams usage by Freshservice® customers to improve the employee experience through more efficient AI-powered AI agent support. Microsoft Teams adoption among Freshservice ...
- Freshworks helps UK-based beverage manufacturer AG Barr digitise IT support
Freshworks Inc. (NASDAQ: FRSH) today announced it helped UK-based branded multi-beverage manufacturing business, AG Barr, digitally transform its IT service management (ITSM) using the cloud-based solution, Freshservice®
- Freshworks report reveals massive opportunity for it leaders leveraging AI
Freshworks Inc. (NASDAQ: FRSH) today released the findings of its second annual “State of Workplace Technology” report, which found a 71% increase in the number of software applications on IT teams’ work computers over the last year. To manage this spi...
- Jupiter money retains nearly 1 million customers with Freshworks’ customer service software
Freshworks (NASDAQ: FRSH) announced that Jupiter Money, one of the pioneering money management apps in the country, uses Freshdesk™ and Freshchat™ to deliver best-in-class support to its customers. Jupiter Money chose Freshworks because it is easy to u...
- Industrial wholesaler Rubix relies on Freshdesk to streamline customer service and HR processes
Freshworks Inc (NASDAQ: FRSH), announced that Rubix, a leading wholesale distributor of industrial products and services, uses Freshdesk™ to automate its HR workflows, implement self-service and leverage dashboards to improve service quality and make i...
- Commercial Bank of Dubai implements Freshworks to digitize and enhance Customer Service
Freshworks Inc. (NASDAQ: FRSH), today announced that Commercial Bank of Dubai (CBD), a leading banking institution in the UAE, has enhanced its customer service operations with the implementation of Freshdesk™. By leveraging Freshworks’ customer experi...
- Freshworks appoints Johanna Jackman as Chief People Officer
Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Johanna joins the executive team and reports to Freshwork’s Chief Executive Officer Girish Mathrubootham and President D...
- Travel counsellors’ customer experience takes off with Freshworks
Freshworks Inc. (NASDAQ: FRSH) today announced it has transformed Travel Counsellors’ customer service and support models with Freshdesk™, Freshsales™ and Freshchat™. The implementation of these solutions enabled the tour operator to pivot from a tradi...
- Freshworks Unveils AI-Powered Freshdesk Omni with Freddy Generative AI Integration
Freshworks Inc., (NASDAQ: FRSH) today announced the launch of its AI-powered Freshdesk Omni which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Fresh...
- Freshworks reports second quarter 2023 results
Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2023.
- Freshworks’ AI-powered software helps Styli, Landmark Group’s fashion brand, reach a new level of customer loyalty
Freshworks Inc. (NASDAQ: FRSH) today announced that Styli, a fashion e-commerce brand part of the Landmark Group, uses Freshdesk™ and Freshchat™ to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered aut...
- Freshworks to announce second quarter 2023 financial results
Freshworks Inc., (NASDAQ: FRSH) will announce its financial results for the second quarter ended June 30, 2023 following the close of market on Tuesday, August 1, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m. Pacific Time / 5:0...
- Freshworks unveils new generative AI enhancements across product lines to power greater business efficiency
Freshworks Inc., (NASDAQ: FRSH) today announced Freddy AI Agent, Freddy AI Copilot and Freddy AI Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within ...
- Crocus customer service blossoms with Freshdesk through low-cost software that delivers high value
Freshworks Inc. (NASDAQ: FRSH) announced Crocus, a major gardening retailer in the UK, has cut its average first response time for customers by 91% since the company adopted Freshdesk™ to handle an influx of customer requests during the pandemic.
- Freshworks empowers CDO Foodsphere, one of Philippines’ largest food manufacturing company, to delight its employees with it service automation
Freshworks Inc., (NASDAQ: FRSH), today announced that CDO Foodsphere, one of the largest food manufacturing companies in the Philippines, is using Freshservice™ to empower its IT team to support a 5,000 person workforce that serves millions of CDO cust...
- India’s largest social gaming platform WinZO provides winning customer support with Freshworks
Freshworks (NASDAQ: FRSH) announced that WinZO, India’s largest social gaming platform with over 130 million registered users, has automated customer support and improved response time and customer satisfaction with Freshworks’ suite of CX products, Fr...
- Freshworks drives digital transformation for Texas A&M University through modernized service management
Freshworks Inc. (NASDAQ: FRSH) today announced that its service management platform, Freshservice®, is helping drive digital transformation at higher education institutions across the nation, including Texas A&M University. Freshservice helps Texas A&M...
- Freshworks reports first quarter 2023 results
Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2023.
- India’s Largest Logistics and Freight Company Choses Freshworks for Customer Engagement Efficiencies
Freshworks Inc. (NASDAQ: FRSH), today announced that its customer DTDC, one of India’s leading logistics and courier service providers, uses Freshdesk™ to deliver personalized experiences to millions of customers.
- Freshworks Refreshes its Partner Program and Earns Five-Star Rating in 2023 CRN® Partner Program Guide
Freshworks Inc. (NASDAQ: FRSH), today announced it has been recognized by CRN®, a brand of The Channel Company, with a prestigious five-star rating in its 2023 Partner Program Guide. CRN awarded Freshworks for its industry-leading enablement, marketing...
- Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency
Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of ...
- KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk™ to unify its customer support across different channels.
- Purplle Gives its Customer Experience a Makeover Using Freshworks’ Software
Freshworks Inc. (NASDAQ: FRSH) has enabled Purplle to unify its customer support channels using Freshdesk™ following a significant increase in requests from its 7 million customers and their changing messaging preferences.
- Thai Union deploys Freshworks solution to modernize IT service management globally
Freshworks Inc. today announced that Thai Union Group PLC, one of the world’s leading seafood producers, uses its high-value solution, Freshservice®, to modernize IT service management at its operations across the globe. Thai Union’s global brand po...
- Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth
Freshworks Inc. (NASDAQ: FRSH) today announced the addition of three new senior vice presidents to the go-to-market leadership team to capture demand for its multi-product SaaS solutions serving customer support, IT, marketing and sales teams. As compa...
- Freshworks software enables Digital Transformation for the Indian Public Sector
Freshworks Inc. (NASDAQ: FRSH), announces that multiple public sector customers in India use Freshworks software to better engage and support the country’s citizens. Central government entities and multiple state government bodies use Freshdesk™ to eng...
- Freshworks signs partnership with Sonata software to expand sales channel in India
- iVendi delivers connected retailing experience with Freshworks
- Freshworks reports fourth quarter and full year 2022 results
- Freshworks and meta partner to help businesses elevate conversational customer experience through the world’s most popular messaging apps
- Freshworks to announce fourth quarter 2022 and full year 2022 financial results on February 7, 2023
- Freshworks to participate in the 25th annual Needham Growth Conference
- Brazilian Supermarket Chain St. Marche Uses Freshworks’ IT Service Management System to Meet Employee Needs and Increase Productivity
- Fashion Retailer, Supara, Uses Freshworks Software to Convert Customer Support Tickets into More eCommerce Sales
- Freshworks Welcomes Jason Loomis as Chief Information Security Officer
- Businesses Must ‘Act Now or Die’ to Accommodate Demands of a New Generation Joining Workforce, Reveals New Research From London School of Economics
- Freshworks Reports Third Quarter 2022 Results
- Freshworks Further Integrates Conversational AI into CX and CRM Solutions
- Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk
- FinChoice Enhances its Digital Customer Experience using Freshworks Software
- Freshworks helps Internetstores to inspire its customers
- Yulu Bikes Invests in Real-Time Customer Support with Freshworks Software
- RING, India’s Leading Credit Lending App, Uses Freshworks Business Software to Resolve Customer Queries Faster
- Freshworks Expands Workforce Management Capabilities in Freshdesk
- BitOasis Responds to Increased Customer Service Volume By Using Freshworks Software
- Probe CX saves 400 hours a month with Freshworks IT automation
- Thomas Cook Reinvents Travel Customer Support with Freshdesk
- Freshworks Appoints Dennis Woodside as President
- Freshworks Empowers Databricks to Deliver an Enhanced Employee Experience Through its Rapid Growth
- Egyptian Sports Club Wadi Degla SC Selects Freshworks to Delight its Members off the Field
- Freshworks Reports Second Quarter 2022 Results
- Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google’s Business Messages
- Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations
- New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications
- Freshworks Powers Self-Service IT for the Public Sector with Customer East Midlands Shared Services
- Freshworks appoints Simon Ma as Regional Manager for ASEAN Sales
- SURVEY: Nine in 10 Employees are Frustrated by their Workplace Technology
- Freshworks Transforms the Customer Experience For Indonesia's Largest Independent Telco Infrastructure Provider, Protelindo
- Freshworks Empowers PIECESETPNEUS to Integrate Digital Communications and Sales Channels and Create a Better Customer Experience
- Princess Alexandra Hospital NHS Trust Delivers Streamlined IT Services with Freshworks
- Freshworks Powers KUKA with its Unified ITSM Solution Freshservice
- Report: Companies resolved employee IT issues 23% faster in 2021
- Freshworks Reports First Quarter 2022 Results
- Freshworks Launches its First Unified CRM for E-Commerce Companies
- Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences
- Freshworks Adds New Enterprise-Grade IT Service Management Capabilities to Freshservice Through Expanded Partnership with Device42
- TCS Completes 150 Digital Transformation Projects Using Freshworks Within First Two Years of Partnership
- Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements
- Freshworks Career ReStart Program Empowers Women to Rejoin the Workforce
- Freshworks Enables Supernus Pharmaceuticals to Scale Operational Excellence and Get Critical Medications to Market Faster
- Freshworks Powers Southeast Asia’s Leading Fashion Retailer, Zalora To Create Delightful Customer Experiences
- Freshworks Reports Fourth Quarter and Full Year 2021 Results
- Freshworks to Announce Fourth Quarter and Full Year 2021 Financial Results on February 10, 2022
- Australia’s National Rugby League Signs Freshworks to Streamline IT Operations Across Clubs
- Freshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience
- Freshworks named a strong performer in enterprise service management report by independent research firm
- Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience
- Freshworks Turns Customer Support Tickets into Product Development Insights for Neosensory’s Hearing Impaired Customers
- Customer Spotlight: University of Aberdeen | Freshworks
- Freshworks Makes IT Operations Management Easy for Companies of All Sizes
- Freshworks Unveils Freshstack to Fuel Startup Growth
- Freshworks Reports Third Quarter 2021 Result
- Radisson Hotel Group Relies on Freshworks to Delight its Distributed Workforce with Exceptional IT Service
- Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue
- Freshworks Announces Closing of Initial Public Offering and Full Exercise of Underwriters’ Option to Purchase Additional Shares
- Freshworks Announces Pricing of Initial Public Offering
- Freshworks Positioned as the Only Challenger in 2021 Gartner® Magic Quadrant™ for IT Service Management Tools
- Freshworks Positioned as the Only Challenger in 2021 Gartner® Magic Quadrant™ for IT Service Management Tools
- Freshworks Files Registration Statement for Proposed Initial Public Offering
- Freshworks Helps UK Delivery Management Company Parcelhub Respond To 100% Spike In Enquiries During Lockdown
- Freshworks Named a Visionary for the Second Consecutive Year in the Gartner Magic Quadrant for CRM Customer Engagement Center
- Freshworks Ranked Number 10 on the Forbes 2021 Cloud 100
- Freshworks and Pink Elephant EMEA Join Forces To Provide Enterprise-level IT Service Management
- AI Becomes Mainstream in Delivering Delightful IT Service Management
- Main street revival: 41% of global consumers switched to support local businesses during the pandemic--and 94% plan to continue
- Freshworks increases leadership strength adding former Zendesk and Salesforce executive as Vice President & General Manager in Europe
- Freshworks appoints former SuccessFactors and ServiceMax Executive as Chief Marketing Officer
- Freshworks crosses $300m in ARR and closes 2020 with over 40% year over year ARR growth
- Freshworks rated top 25 private cloud company to work for during COVID-19
- Freshworks unveils Freshworks CRM, a unified sales and marketing experience that accelerates deals and creates customers for life
- Freshworks appoints former Atlassian executive as Chief Revenue Officer
- Freshworks recognized in fourth Gartner magic quadrant report for 2020
- Freshworks ranked number 16 on 2020 Forbes Cloud 100
- Hexaware and Freshworks Form Strategic Partnership to Transform Customer and Employee Engagement
- Freshworks doubles omnichannel customer support ARR in H1 2020
- Freshworks hires SaaS finance veteran Tyler Sloat as Chief Financial Officer
- Freshworks expands Indian operations opens third domestic office in Hyderabad
- Freshworks awarded IT service role at National Theatre
- Freshworks acquires Natero a leader in Freshsuccess cloud software
- Freshworks expands Australian footprint with Melbourne office following 5x growth
- Freshworks expands operations in India, hires CHRO and opens an office in Bangalore
- Freshservice launches Box integration to move more IT to the cloud
- Freshworks acquires marketing software provider Zarget
- Freshdesk launches mobile app for iOS | Freshworks Inc
- Freshsales Partners with Zapier Integration | Freshworks
- Freshdesk Inc. Is Now Freshworks Inc.
In the news
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Fortune
Freshworks acquires AI startup Robusta to strengthen IT operations platform
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You’re going to have software and AI working together: Freshworks CEO
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- SaaS pricing to evolve from seat-based to consumption based: Freshworks CEO
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- McLaren F1 embraces AI-powered ITSM to build race-day infrastructure
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Forrester
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- Freshworks starts landing bigger deals in Q1
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- Best Travel CRM Software Solutions of 2026
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- ‘India is super important for us’: Freshworks CEO on harnessing engineering talent
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- Freshworks’ Q2 revenue up 19% YoY to $145 million, expects full-year operating profit of $28 million
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