The holiday season is fast approaching and a whole lot of preparations are required to ensure minimum disruption for your customers. Festive times are great for businesses. In fact, about $690 billion is spent by customers in the November-December months, according to the report by National Retail Federation of the United States. All the more reason for you to be ready for handling all the holiday love coming your way from your customers.
As the admin, you can start preparing for the festive season with Freshdesk Contact Center’s “Holiday Calendar” feature. With this new capability, you can declare certain calendar days holidays by adding them to business hour settings in the admin tab of your Freshdesk Contact Center dashboard. This ensures that calls during such ‘declared’ holidays are treated similar to those during non-working hours and handled accordingly. For instance, if you normally direct calls on weeknights to your overseas call center team, calls during holidays will be directed to this team as well. If you have configured voicemail on your number, your customers can leave you messages during the holidays and your agents can follow up once regular business hours resume.