Onboarding packages

Designed to accelerate time to value with a proven methodology across thousands of go-lives.

Basic

Complimentary 1:1 sessions on key product features.

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Silver

Quickly deploy your solution with assistance from our experts.

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Gold

Receive comprehensive configuration guidance and lean on our team for assistance.

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Platinum

We'll dive deep into your use cases and build a solution to achieve your desired business outcomes.

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Enterprise

We'll design a custom onboarding package to meet your unique, enterprise-level requirements.

 

 

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Specialized services

Packages to support your needs throughout your entire customer journey.

Managed Services

Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more.

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Freshchat Services

The Freshchat offering involves end-to-end bots implementation, including, configuration, and training.

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Premium Support

Back your customer and employee service platform with personalized support from the get-go with 24/7 dedicated assistance from our product experts.​​​​​

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Premier Advisory Services

An all-in-one offering tailored for Enterprise organizations to meet their strategic & operational objectives using Freshworks products.

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