Thank you for your interest, we will reach out to you shortly. 

    

About Freshworks

Delight Customers

Greet customers with full context from the word hello, and spare them the need to repeat themselves. Deliver customer delight at every interaction!

Omni-channel engagement

Reach your customers where they want. With access to social media, SMS, email, and chat - all within the ticketing interface, agents find it effortless to engage customers on any channel.

Integrated Experience

Connect your favorite tools to Freshdesk and do away with the need to constantly switch between tabs. The Freshworks marketplace has a vast library of useful integrations.

About Freshworks and AWS Collaboration

Freshworks has achieved an Advanced Technology Partnership with Amazon Web Services (AWS), highlighting our commitment towards innovation, improving agent productivity, and enhancing customer experience. We work closely with AWS to build powerful and seamless integrations that allow customers to conduct their entire business in the cloud space with higher efficiency. Some of our key tenets are simplicity in design,  ease of use, and an innovative approach towards product development. 

AWS provides both business and technical advantages that enable Freshworks to powerfully scale and democratize web services for businesses of all sizes.

1 rrdl0nje nhj np8lutzw 1 1 rrdl0nje nhj np8lutzw 1

Delivering Value Together

 

Simple & Intuitive

 

Flexible

 

Efficient

 

Scaleable

 

Secure

 

Productive

                                                                                  Blog Posts

How to Get Retail Customer Experience Right in a Digital-First Era
How to Use Omnichannel Support in E-commerce
Digital Customer Experience: 2022 and beyond
How VA, AR, and drone deliveries are shaping the customer experience
Customer Support in Retail: Report, Benchmarks, and Insights

Case Studies

 

Freshworks and AWS Integrations

AWS Lambda

A serverless computing service or FaaS (Function as a Service), AWS Lambda supports a wide range of potential triggers such as messages in a queue, HTTP requests, changes to database records, and much more.

Amazon Sagemaker

Amazon SageMaker helps data scientists and developers to prepare, build, train, and deploy high-quality machine learning (ML) models efficiently, by leveraging a broad set of capabilities purpose-built for ML.

Amazon DocumentDB

Amazon DocumentDB is a database service that is tailor-made for JSON data management at scale. It is fully managed and integrated with AWS, and enterprise-ready with high durability.

Amazon Connect

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. With just a few clicks, businesses can leverage the powers of omnichannel, AI and ML capabilities.

Amazon Eventbridge

EventBridge connects applications using events. Customers can integrate their own AWS applications with microservices, SaaS applications, and custom applications as event sources that publish events to an event bus.