Technology partnerships
Expand your reach to 72,000+ businesses and accelerate growth by integrating with Freshworks. Gain technical support, marketplace visibility, and GTM opportunities to drive adoption and revenue.
Empower joint customers to drive innovation and unlock valuable insights by seamlessly integrating with us
Drive innovation
Expand reach
Increase adoption
Partnership tiers
Your partnership tier defines the support, resources, and engagement you'll receive from Freshworks. Higher tiers unlock greater benefits.
Registered partner
Partners get access to developer tools, API documentation, and the ability to list their integration on the Freshworks Marketplace.
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Strategic partnerships
Freshworks solutions are amplified by strategic technology partnerships, delivering greater value and global impact.
Amazon Web Services
AWS and Freshworks have built multiple integrations to provide 500+ customers with a better experience managing and using AWS resources with the power and flexibility of Freshworks solutions.
Microsoft
This partnership allows integration of Azure OpenAI into Freddy AI and enables ticket management within Microsoft Teams, empowering businesses with smarter AI agents and seamless, collaborative service experiences.
Freshworks has been a stellar partner by any metric - very open, welcoming, and imaginative. They are always thinking of new ways we can work together and collaborate with us to iterate and innovate on new integrations.
The Five9 and Freshworks integration combines contact center controls natively in a single, intuitive user interface to capture, view, manage, and share every customer interaction, leveraging the power of real-time customer data to drive greater business results, increasing agent productivity and improving customer service.
FAQs
How can I become a Freshworks Technology Partner?
If you are a legitimate business with a website and wish to apply to become a technology partner, please fill out the Freshworks Partner Program sign-up form. Once submitted, your application will be reviewed, and you will be notified of your status after the assessment process.
How long does it take to get approval after applying?
The typical processing time may vary depending on the volume of applications and the complexity of the proposed integration. After the assessment, Freshworks will notify the partner about their status via email.
How can I progress from the registered to the ruthorized or premier tier?
To progress, meet the eligibility criteria for tier advancement, and maintain essential app and integration health. Also, align with Freshworks’ strategic objectives while showcasing strong business growth potential. Please note that tier progression evaluations occur periodically, based on integration performance and engagement levels.
How long does it take to get an integration listed in the Marketplace, and where can I track the progress?
Depending on the complexity of the solution offered, the integration can take anywhere from a few days to a month to get listed in the marketplace. App developers can track our 3-step (code, content, and QA) review process on the tool provided, where the status and other comments from our review team will be updated on time.
How to create and extend a developer account?
To start with app development, you need to create a trial account on the Freshworks website with one of the available plans. The duration of the trial plan can be extended for as long as the app development and maintenance go on. To extend your trial account, raise a request on our Assist portal. You can also mention obtaining a suitable plan to utilize most of the product features during app development.
How can I learn more about the Freshworks Developer Platform?
You should check out our Introductory Guide to Freshworks Developer Platform. This has all the information that you may need as we onboard you to our community.
Do I need to pay for getting my app listed on Freshworks Marketplace?
No, we do not charge developers for listing their apps in the Freshworks Marketplace.