Insights and articles

Blog
Experience

Mika Yamamoto at AI Summit: How AI supports customers and employees

Freshworks’ CCMO explains how a new generation of AI agents will drive productivity and job satisfaction

1 min read

Blog
Success

How AI helped improve service and employee support for these three companies

Total Expert, Woolacombe Bay Holiday Parks, and Kaizen AMS use AI-powered tools to solve issues faster and improve the experience for customers and employees

Derek Korte

2 mins read

Blog
Experience

Josh Bersin: Why we’ll learn to love AI agents

One of the leading minds in workplace tech sees a bright future for next-generation AI agents—and employees who work closely with them

Howard Rabinowitz

4 mins read

Blog
Research

With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy

A new Harvard Business Review Analytic Services report explores how strategic ITSM improves customer and employee experiences

Ashwin Ballal

1 min read

Blog
Company News

Where to find Freshworks in November

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

Anukriti Ganesh

3 mins read

Blog
Performance

How AI can boost the growth engine of our economy: Mid-market companies

Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets

Dennis Woodside

4 mins read

Blog
Success

Integrations that help these 4 companies work smarter

Total Expert, Crown Office, and others see improved productivity and employee experience

Suganya Manivannan

3 mins read

Blog
Life at Freshworks

88 students from underserved communities are joining India’s IT workforce

Freshworks Software Academy’s latest graduates prove tech talent isn’t limited to big cities

Sampriti Singha Roy

2 mins read