Win with Marketplace: Customize Your Freshdesk Experience with the Latest App Recommendations
In today’s dynamic business environment, efficient customer support and streamlined operations are critical. Freshworks Marketplace apps can help extend the Freshdesk experience and enhance overall agent productivity. Join us as we delve into this month’s blog to explore the latest app recommendations.
Attachment Manager
Have complete control over ticket attachments with this app. This marketplace app allows you to organize all attachments in one place, enables bulk downloads, and more. With this app, you can:
- View all attachments within the widget
- Restrict agents from deleting attachments
- Download all attachments with one click
- Display tags for tickets created with attachments
- Add existing attachments to tickets directly from the app
Simplify attachment management to boost productivity and keep everything organized.
Hide Fields
Hide irrelevant ticket fields on Freshdesk tickets based on preset conditions. This app helps show only necessary information, reducing clutter and enhancing focus. With this app, you can:
- Hide fields based on dropdown values
- Hide dependent fields based on specified conditions for each level
- Hide fields based on user roles
Email Tracking for Freshdesk
Know when your customers open your emails with precise tracking. This app provides real-time notifications, private ticket notes, and more. With this app, you can:
- Automatically track the open rate of each email
- Predict which tickets require an immediate response
- Add seen/unseen tags to tickets to identify effective communication strategies and necessary follow-ups
- Track the entire history of customer activity within a specific ticket
Decrease average response time, improve your follow-up strategy, and analyze agent performance all at once with Email Tracking for Freshdesk.
Ticket Schedules
Automate ticket scheduling at regular intervals. This app allows you to create edit and track schedules. Once installed, here is what you will be able to do:
- Create a custom schedule at the intervals that best suits your business
- Customize ticket content with all necessary ticket fields populated
- Edit created schedules when necessary and more
Explore these apps and more to customize your Freshdesk experience. To explore Marketplace apps, head over to the Freshworks Marketplace today!