Unify administration across Freshworks products
Power admins to secure data, enable users, and manage subscription billing, from one console, no matter what the scale!
Customizable password policy
Customize your password policy in terms of password length, character restrictions, reusability conditions, and resets. Or go passwordless and generate magic links for easy access.
Single sign-on
Make logging into Freshworks accounts seamless for your users by integrating popular identity providers such as Okta, OneLogin, Azure AD, and more. The Neo admin center supports various standard protocols like SAML, OAuth2, OIDC, and JWT.
Two-factor authentication
Enforce 2FA for user login and enhance security. With combinations such as password and phone/email-based OTP, among others, 2FA introduces a new layer of security, without hampering login simplicity.
Audit logs
Get a comprehensive report of user login activities including a dedicated log of billing activities. With a tab on all such activities within your accounts, monitor suspicious attempts and nip threat actors in the bud.
All subscription access
Get a bird’s eye view of all your Freshworks subscriptions, across products, at one go. Easily manage your plans across products*, as well as payment modes.
Invoices and payment information
Update payment information, billing or shipping address, and billing frequencies, across subscriptions. Track invoices, and download them for quick access.
Self-serve capabilities
Buy additional licenses or add-ons, and upgrade plans at your own pace from a unified portal.
Unified organization
Access all your accounts within one Organization from the Neo Admin Center. You can view all your Freshworks accounts at a glance or create accounts for new products directly from your organization dashboard.
User account management
Ensure that your teams have the right levels of access to the right resources, with a central repository. Streamline onboarding, and offboarding, and manage all users from one dashboard.
User profile management
Manage details of all user profiles, including security controls mandated at individual levels. Make quick changes to user profiles, across products without having to switch between different screens.
Over 50,000 customers across the globe trust us with their data security. We back ourselves up with robust data security and privacy practices that form an integral part of our product engineering and service delivery principles.
Learn moreWe conform to global regulations and industry practices to maintain our customer's data privacy and security. All our products provide GDPR-ready capabilities to help our customers meet their compliance obligations.
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