Engage with customers across messaging channels
Scale communication across channels and delight your customers at every touchpoint.
Redefine your customer communication
Connect across apps
Be available
Build customer trust
Provide seamless conversational experiences
Increase your agent productivity and improve your customer experience with contextual conversations across popular messaging applications.
Create a direct line with your customers on Instagram
Respond to story replies & mentions, reply to direct messages & comments, and deploy bots to support your customers in real-time with the Freshchat - Instagram integration.
Deliver customer delight on SMS
Engage with your customers on the most popular messaging channel - SMS, straight from within the Freshworks interface.
Stay connected with Google's Business Messages
The Freshchat - Google’s Business Messages integration* will help your customers and prospects get in touch with you directly from Google Search or Google Maps. Engage with your end-users seamlessly on this popular messaging channel now.
*Available in beta
WOW your customers on WhatsApp!
The Freshchat, Freshdesk Omnichannel, and Freshsales Suite - WhatsApp integration powered by the Freshworks Neo platform helps you automate replies and enable self-service for your customers.
Connect on Apple Messages for Business
The Apple Messages for Business integration with Freshchat and Freshsales Suite is as easy as it can be. Set up your Business Chat in 5 days and support your customers on the channel they prefer.
Level up with LINE!
Provide instant, contextual, and personalized responses to your customers on LINE with the Freshchat - LINE integration.
Delight your customers on every channel, when they need you
With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context.
WhatsApp has been a really amazing channel for us. In a span of 3 months, after implementation, we’ve seen a 16X increase in chats.