Neo Technology Alliance with Microsoft Teams

Enable frictionless collaboration across teams with MS Teams and Freshdesk

Bring dispersed teams together by connecting Freshdesk and MS Teams accounts quickly and easily
Simplify cross-team collaboration by sharing context in real-time, without switching between the applications
Boost agent productivity with automations, instant notifications, and by easily looping in the right stakeholders
Delight customers with quick resolutions securely and efficiently with the Freshworks Neo platform

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Create a zero-touch, modern employee experience with MS Teams and Freshservice

With Servicebot, stay updated on the context, act upon, and resolve tickets quickly right from where works happens.
Enable instant and accessible support with Freddy AI-powered AI agent on MS Teams.
Improve deflection with a AI agent that responds instantly to queries by integrating with the service catalog and knowledge base.
Minimize impact of service disruption with on-call agent notifications, and instant response for quick resolutions, powered by the Neo platform.

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MS Teams orchestration app for Freshservice

Keep your agents informed about the status of incidents with automated notifications to Teams channels.
Resolve incidents in a timely and efficient manner by escalating to the appropriate team or individual based on priority.
Streamline employee onboarding by automatically adding users to Teams channels.
Bring dispersed teams together and resolve critical issues faster by creating channels on the fly for seamless collaboration.

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Experience the power of a modern SaaS platform with Freshworks Neo

The MS Teams integrations with Freshdesk and Freshservice are powered by the enterprise-grade, modern, and secure SaaS platform - Freshworks Neo. This makes the integration not only impeccably reliable and secure but also scalable as your business grows.

Now offer the best customer and employee experiences while Neo does all the complex work behind the scenes.

The Neo platform allows Freshworks customers to customize, extend, and unify their digital experience as their businesses scale.

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