Keep everyone in the know

Give yourself (and your teammates) the gift of time by automating ticket notifications. With automated notifications, tickets will be posted to Slack channels in real time with ongoing updates, and full visibility and context.

Enable seamless collaboration

Speed up ticket resolutions by enabling seamless collaboration on a ticket right inside Slack. Slack users can participate in discussions and leave private notes, without having to access Freshdesk or be an agent. The best part? Replies to ticket messages get synced back to Freshdesk, so context is preserved for future reference.

Freshdesk Slack Integartion Chat example Freshdesk Slack Integartion Chat example
Refresh your agents' productivity

Agents can create and edit tickets, and respond to customers directly from Slack. As well, they can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the Home tab of the app.

Freshdesk Slack Integartion Chat example Freshdesk Slack Integartion Chat example
Freshservice Slack Integartion Chat example Freshservice Slack Integartion Chat example
Freshservice Slack Integartion Chat example Freshservice Slack Integartion Chat example
Freshservice Slack Integartion Chat example Freshservice Slack Integartion Chat example
Simplify your service desk

Accelerate ticket resolutions by enabling collaboration within Slack. Simple mapping configurations will automate notifications and ensure that incidents and service requests are posted to Slack channels with continuous and ongoing updates

Freshservice Slack Integartion Chat example Freshservice Slack Integartion Chat example
Collaborate real-time with your team

Slack users can discuss, edit and leave private notes on tickets - no need to access Freshservice or be an agent. Updates are automatically posted to the message thread and synced to the ticket, ensuring it becomes a system of record for issue resolution

Freshservice Slack Integartion Chat example Freshservice Slack Integartion Chat example
Take actions within Slack

Create and edit tickets, and respond to employees or customers directly from Slack. Agents can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the home tab of the app.

Freshservice Slack Integartion Chat example Freshservice Slack Integartion Chat example
Freshsales Suite Slack Integartion Chat example Freshsales Suite Slack Integartion Chat example
Freshsales Suite Slack Integartion Chat example Freshsales Suite Slack Integartion Chat example
Freshsales Suite Slack Integartion Chat example Freshsales Suite Slack Integartion Chat example
Boost productivity with all your communication in one place

Say goodbye to time spent switching between tools, by unifying the sales and marketing silos by bringing your CRM data right inside Slack. Get your teams on the same page with all conversations and deal information in one place allowing teams to communicate with full context.

Freshsales Suite Slack Integartion Chat example Freshsales Suite Slack Integartion Chat example
Close deals faster

Empower sales teams to collaborate seamlessly across teams be it marketing, customer support reps, developers, and legal teams. Make important decisions, by accessing critical information right when it’s needed, and close deals faster.

Freshsales Suite Slack Integartion Chat example Freshsales Suite Slack Integartion Chat example
Get real-time updates on deals

Enable teams to receive notifications in real-time in Slack or Freshsales Suite triggered by a change in deal information, or a simple mention to alert any team member. And the best part? You work where you want to without missing out on timely updates to key information.

Freshsales Suite Slack Integartion Chat example Freshsales Suite Slack Integartion Chat example
Freshdesk Customer Success integration with Slack Freshdesk Customer Success integration with Slack
Freshdesk Customer Success integration with Slack Freshdesk Customer Success integration with Slack
Freshdesk Customer Success integration with Slack Freshdesk Customer Success integration with Slack
Make your CSM's life easier

Create Slack threads within Accounts 360 page for each account within Freshdesk Customer Success. Enjoy a single interface to view, filter, and manage threads - no more hunting for Slack conversations! Still worried about set-up? Don't be, because admins can configure the integration in a few simple steps and white-list channels for agents to create threads.

Freshdesk Customer Success integration with Slack Freshdesk Customer Success integration with Slack
Grow your customer value

Bring distributed teams together to engage and nurture customers with the proper context at the right time - with real-time updates on customer conversations and priorities. Identify customer delight opportunities and work with subject matter experts to reduce churn, improve customer advocacy, and grow customer value.

Freshdesk Customer Success integration with Slack Freshdesk Customer Success integration with Slack
Implement easily, scale securely

Businesses often find it difficult to configure and manage multiple messaging integrations. Piece-meal messaging integrations increase the total cost of ownership in the absence of a unified platform-backed solution. The Freshworks Neo Platform provides improved scalability and security for your business. Now you can reduce implementation friction and quickly scale your team collaboration at no additional cost.

Freshdesk Customer Success integration with Slack Freshdesk Customer Success integration with Slack
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Stay on top of your notifications

Manage all your interviews on the Freshteam Slack channel with instant notifications on upcoming, cancelled and rescheduled interviews. Filter upcoming interviews by specific time range. For your team, easily track your team’s time off trends to plan your projects better. While you get notified on time-off applications, cancellations and date changes, your employees get notified whenever their time off requests are approved or rejected.

Freshteam slack integration image Freshteam slack integration image
Ensure timely actions

Whether it's timely submission of interview feedback by hiring panel or approval/rejection of your team’s time off requests, now avoid possible delays with proactive Slack reminders. Your interviewers can submit feedback immediately after the interview through the Freshteam Slack channel and you can approve or reject your team’s time off requests within Slack, with a single click.

Freshteam slack integration image 2 Freshteam slack integration image 2
Enjoy unified messaging experience

Say goodbye to multiple messaging integrations! Enable a single Slack app for all your team collaboration requirements. Powered by the Freshworks Neo Platform, you can easily integrate Freshteam and Slack at no additional cost and securely scale team collaboration.

Freshteam slack integration image 3 Freshteam slack integration image 3

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