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Freshdesk Inc., a leading provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go.
Freshdesk Inc., a leading provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go.
According to a Gartner study, more than 70 percent of employees are projected to be accomplishing a majority of their work on smartphones (by 2018). Today’s consumers are quick to get on to social media to vent out their frustrations when they don’t get their issues resolved. Support agents need to be able to deliver faster and accurate resolutions to customers when they’re on the go.
The new iOS app from Freshdesk allows support agents to respond to queries, prioritize tickets from customers, and stay on top of reported issues right from their iPhones. Agents can log the amount of time they spend supporting, and also execute scenarios on the move to perform a whole bunch of tasks with a single tap.
"Freshdesk provides a single dashboard to streamline support requests across multiple channels including Twitter and Facebook," said Abishek Sridharan, Product Manager. "With our new iPhone app, support agents can get a quick summary of tickets from anywhere and make customers happy even when they’re working remotely."
Just a few months ago, Freshdesk released an Android app to help agents support customers when they’re on the move. With the iPhone app, Freshdesk is aiming at providing a full-fledged mobile support desk for over 19,000 enterprise customers who use the platform to deal with customers.
Freshdesk makes customer happiness refreshingly easy. The company is headquartered in San Francisco, California and has a development center in Chennai, India. Launched in 2010, Freshdesk has over 30,000 customers across the world, including 3M, Cisco, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, QuizUp and Petronas. The flagship product allows organizations to support customers through email, phone calls, websites, forums and social media channels. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. For more information, please visit https://www.freshworks.com/freshdesk, http://blog.freshdesk.com or find us on Facebook: http://www.facebook.com/freshdesk or Twitter: @freshdesk
Arvind Parthiban
arvind.parthiban@freshworks.com
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