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Integration allows IT administrators to share documents, empower self-service options, and makes migrating devices effortless.
Freshservice, the online ITIL Service Desk from Freshdesk, has just launched an integration with Box to make it easy for IT administrators to access content from the cloud for technical support.
Since its launch in 2014, more than 2,000 organizations worldwide have entirely moved their IT operations to the cloud with Freshservice. In a bid to further empower businesses transitioning to the cloud, the Service Desk has just announced a tight integration with Box's secure collaboration platform, directed at IT Support teams.
The new integration enables IT admins and users to complete crucial tasks without ever having to leave their help desk. While employees can report incidents by attaching screenshots from Box, IT admins can support employees by bringing in guides and videos from Box during problem resolution or when rolling out changes. When sharing workarounds and changelogs, IT departments using Freshservice can quickly attach relevant patches and updates to solution articles right from Box. This eliminates the need to painstakingly distribute changes as large executables, and instead let users download patches seamlessly.
The Box integration goes one step further, allowing agents to associate files with configuration items. Freshservice aims to make migrations easier for IT admins, by allowing them to quickly move content from retiring devices without having to spend time physically transferring data. Larger businesses can reduce the time and budget spent in backing up old devices.
"We’re thrilled to announce our brand new integration with Box. The features will allow IT administrators to leverage the cloud while sharing help documentation during day-to-day and major IT changes." said Shihab Muhammed, Director, Product Management for Freshservice. "With today’s launch, we’re bringing businesses one step closer to transitioning to the cloud completely for their IT operations"
Freshservice is an affordable cloud based IT service desk software that currently serves more than 2500 mid-market and enterprise customers worldwide. Equipped with an intuitive UI and a powerful asset management module, Freshservice is effortlessly customisable and is built on top of ITIL processes.Freshservice is integrated with a number of popular cloud services like Google Apps, Freshbooks & LogMeIn and is designed to help IT organizations focus on what is most important - exceptional service delivery and customer satisfaction. For more information, please visit https://freshservice.com.
Freshdesk makes customer happiness refreshingly easy. The company is headquartered in San Francisco, California and has offices in India, Australia and the UK. Launched in 2010, Freshdesk has over 40,000 customers across the world, including 3M, Cisco, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, QuizUp and Petronas. The flagship product allows organizations to support customers through email, phone calls, websites, forums and social media channels. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. For more information, please visit https://www.freshworks.com/freshdesk
Arvind Parthiban
arvind.parthiban@freshworks.com
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