Back to Press Releases San Mateo, Calif September 03, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced that Murali Swaminathan will join the company as its Chief Technology Officer. As CTO, Murali will be responsible for Freshworks’ technology roadmap and strategy, leading the company’s global engineering and architecture teams. This role supports the company’s investment in talent and resources that will elevate our employee and customer experience solutions. Murali joins the executive management team and will report to Chief Executive Officer and President Dennis Woodside.

With over 30 years of experience in software engineering and management, Murali brings a wealth of knowledge and a proven track record of delivering high-quality, scalable, and secure products. Murali joins Freshworks from ServiceNow, where he served as Vice President of Engineering, overseeing the company’s market leading IT Service Management and Strategic Portfolio Management portfolio of products that scale to work for large enterprises.

“I’m thrilled to welcome Murali to our team of highly talented engineers," said Dennis Woodside, Chief Executive Officer and President of Freshworks. "Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale."

During his tenure at ServiceNow, Murali was instrumental in building the modern application architecture that underpins the company's IT Service Management and Strategic Portfolio Management products. These products have generated billions of dollars in revenue and have been adopted by thousands of customers worldwide. 

Prior to ServiceNow, Murali served as Vice President of Engineering at Recommind (now OpenText). Before that he held several key positions at CA Technologies (now part of Broadcom Inc.), where he played a critical role in advancing the company's enterprise software solutions. He holds a master’s degree in Software Engineering Management from Carnegie Mellon University and a bachelor’s degree in electronics and instrumentation from Annamalai University in India.

"It’s an incredible time to be joining this team as we grow to become a multi-billion dollar software company," said Murali. "Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers."

About Freshworks

Freshworks Inc. (NASDAQ: FRSH) makes it easy for companies to delight their customers and their employees. Our AI-powered customer and employee experience solutions increase efficiency and improve engagement for companies of all sizes. The result is happier customers and more productive employees.  Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 68,000 customers, including American Express, Bridgestone, Databricks, Fila, Nucor and Sony. For the latest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

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Media Contact

Erika Howard

erika.howard@freshworks.com