Back to Press Releases London, UK July 03, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Ian Tickle as Senior Vice President and General Manager, Europe to lead the growth of the business in the region. 

Ian brings more than 25 years of experience in sales and management at growth companies to Freshworks. He is a well-recognized industry pioneer in SaaS software, with experience spanning from startups to multinational organizations. 

“We are thrilled to have Ian join us and anticipate his invaluable contributions to Freshworks' continued success in Europe,” said Abe Smith, Chief of Global Field Operations, Freshworks. 

 “With his impressive track record, Ian will play a pivotal role in our expansion across the continent, making it easy for companies of all sizes to access AI-powered business software. " 

Before joining Freshworks, Ian served as EVP of International at Matillion, where he drove business model transformation and spearheaded talent initiatives. His leadership skills were instrumental in building high-performing teams and fostering a culture of innovation and growth.

Prior to his role at Matillion, Ian held various leadership positions at Domo, including President of Global Field Operations, based in Salt Lake City, Utah. He also played a key role in Oracle's SaaS growth in EMEA and contributed significantly to Omniture's success in the region, leading up to its acquisition by Adobe in 2009.

"I’ve long admired Freshworks and am delighted to be joining to lead the European sales team," said Tickle. "My predecessor’s commitment to excellence and dedication to the growth and nurturing of our European customers means I’m stepping into a role with a strong foundation of success. I look forward to building on that and delivering value to our customers for immediate business impact."

About Freshworks

Freshworks Inc. (NASDAQ: FRSH) makes it easy for companies to delight their customers and their employees. Our AI-powered customer and employee-service solutions increase efficiency and improve engagement for companies of all sizes. The result is happier customers and more productive employees. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Bridgestone, Databricks, Fila, Nucor and Sony. For the latest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

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Media Relations Contact 

Abigail Watts 

pr@freshworks.com