Freshworks Product Adoption
Complimentary 1:1 sessions for fast and easy setup
Product adoption program, a 3-D approach for quick and easy implementation. Define. Deliver. Delight.
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How it works
Define
Quickly understand your goals and set the right expectations.
Available for the following products
What customers say
Liked the insightful sessions that enabled us to understand the power-packed functionalities available in the Freshdesk's dashboard. The product adoption team was very supportive and customized the sessions to suit the context of our business.
I like the overview that I got so much knowledge served over two 30 minute sessions that would have taken me hours to acquire the same knowledge reading.
This program helped us identify gaps around features we don't currently use. We didn't even know 90% of what was possible as we weren't even aware of these features.
Frequently asked questions
Who is eligible for the product adoption program?
The product adoption program is available to any customer with a paid subscription for the covered products mentioned above.
What is the difference between the product adoption program and premium onboarding services?
The product adoption program is complimentary and designed to quickly get customers up and running with essential features. Premium onboarding packages provide a more hands-on, closer partnership with customer teams for more complex and advanced implementations.
I have been using Freshworks' suite of products for a long time. Can I sign up for the product adoption program?
Absolutely! Please write to virtualonboarding@freshworks.com with your account URL, and we will get back to you within 24 business hours.
I have recently signed up and configured some features. Can I still sign up?
Yes! Please write to virtualonboarding@freshworks.com with your account URL, and we will get back to you within 24 business hours.
Are there any hidden charges?
The product adoption program is complimentary. Over 10,000 customers have leveraged this program successfully at no cost. However, there may be a professional charge in some unique cases if custom development is required.
I am using a Freshworks product that is not covered by the product adoption program. How can I get help?
The product adoption program will soon be available for all products. Until such time, our success and technical support teams will be able to assist you.
Can I reach out to you for data migration?
At this moment, data migration is not supported. Please reach out to our support@freshworks.com for help on data migration.
What should I expect from this program?
You can expect higher adoption of core features relevant to your business to get the most value in the shortest time possible. Over 10,000 customers have leveraged the program successfully.
I am currently using start-up credits. Can I sign up?
Currently, this program is not available for customers using Start-up credits, but we will soon have you covered.
I have a few feature requests and need technical assistance. Can I talk to your team?
For feature requests and technical assistance, please write to support@freshworks.com.
I am signed up with Freshworks through a partner. Can I sign up?
Yes! Please get in touch with your channel manager, who can assist you with this.