Freshworks Product Adoption

The product adoption program is available to any customer with a paid subscription for the covered products mentioned above.

The product adoption program is complimentary and designed to quickly get customers up and running with essential features. Premium onboarding packages provide a more hands-on, closer partnership with customer teams for more complex and advanced implementations.

Absolutely! Please write to virtualonboarding@freshworks.com with your account URL, and we will get back to you within 24 business hours.

Yes! Please write to virtualonboarding@freshworks.com with your account URL, and we will get back to you within 24 business hours.

The product adoption program is complimentary. Over 10,000 customers have leveraged this program successfully at no cost. However, there may be a professional charge in some unique cases if custom development is required.

The product adoption program will soon be available for all products. Until such time, our success and technical support teams will be able to assist you.

At this moment, data migration is not supported. Please reach out to our support@freshworks.com for help on data migration.

You can expect higher adoption of core features relevant to your business to get the most value in the shortest time possible. Over 10,000 customers have leveraged the program successfully.

Currently, this program is not available for customers using Start-up credits, but we will soon have you covered.

For feature requests and technical assistance, please write to support@freshworks.com.

Yes! Please get in touch with your channel manager, who can assist you with this.