Freshdesk vs. Freshservice
Both are AI-powered helpdesk software from Freshworks. Unified, easy to use, and scalable. Freshdesk is an advanced ticketing solution for customer service. Freshservice is an enterprise-grade ITSM and ESM solution for employee services.
What features are available with both Freshdesk and Freshservice?
Ticketing
Integrations
Scalability
Reporting and analytics
AI
Seamlessly scalable customer support with Freshdesk
Freshdesk’s core features provide agents with a unified workspace that enhances team collaboration for speedier resolutions. Workflow automations, conversation threads, customer feedback surveys, and self-service make for efficient ticketing.
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Fast, efficient IT services with Freshservice
Freshservice is an enterprise-grade, AI-powered IT and employee service management solution. It brings ITSM, ITOM, and ITAM project management together in one streamlined solution that's extensible to HR, Legal, and other service teams for faster, more efficient service delivery across the organization.
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Easy implementation, onboarding and support
Freshworks products are easy to implement, use and adopt from day one, thanks to an intuitive user interface. Freshworks offers a wealth of helpful customer support resources, including Freshworks product support, guides, video libraries, community forums, and more.
The main advantage we identified in Freshdesk was how easy it was to configure and to customize.
Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.
Trusted by 67,000 businesses worldwide
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Hinge Health delivers great care with Freshdesk
Freshworks delivers game-changing service and support for patients dealing with back and joint pain.
Freshservice Benchmark Report 2024
Uncover industry-specific trends in IT service management based on data from 14 industries and 9,000+ organizations.
TaylorMade cuts response times in half
When ticket volume soared by 250%, Freshservice helped TaylorMade cut resolution times in half.
Freshdesk vs. Freshservice
Is Freshservice the same as Freshdesk?
No, Freshservice is an ITSM and ESM solution for employee service delivery, while Freshdesk is a helpdesk ticketing system for customer service.
Is Freshworks the same as Freshservice and Freshdesk?
Freshworks offers a suite of products that include Freshservice, Freshdesk, Freshsales, Freshmarketer, and Freshdesk Omni.
What is Freshservice used for?
Freshservice is used by IT teams for ITSM, ITOM, ITAM, project management and by business teams like HR, Finance, Facilities, legal etc, for enterprise service management, such as managing employee service requests, incidents, problems, and changes efficiently.
What is Freshdesk used for?
Freshdesk is an advanced ticketing system with AI-powered capabilities that help teams prioritize, collaborate, andresolve more tickets, with ease.
Can Freshdesk and Freshservice be integrated together?
Yes, both products can integrate to provide a seamless experience between customer support and IT service management for efficiency and collaboration.
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