What is Freshchat?
Freshchat is easy-to-use business software from Freshworks that enables businesses and organizations to chat with customers on websites, mobile apps, and social media.
Using Freshchat, customer service agents can chat with customers on channels they prefer without having to toggle between screens and apps. Since everything is in one place, agents can deliver personalized service quickly and easily.
It also enables businesses to deploy intelligent, conversational chatbots to their preferred channels using Freddy AI. Freddy AI chatbots can understand and communicate in natural language to help customers with common questions find the answers they need—without an agent’s help.
Designed to be easy to deploy, Freshchat chatbots are no-code and fast to launch. Freshchat also offers transparent pricing based on chat volume so businesses can scale as needed.
What does Freshchat do?
Freshchat enables businesses to deploy AI chatbots or use chat tools to resolve customer issues quickly on multiple channels.
Multichannel engagement
Freshchat allows for multiple messaging channels, including web, email, social, and SMS, from one inbox to avoid toggling screens and providing faster customer service experiences.
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AI-powered chatbots for scaled support
Automation and AI-powered intelligent chatbots provide around-the-clock support to help scale and reduce the burden on human agents. Freshchat’s chatbot capabilities help customers find answers on their own.
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Agent productivity
Freshchat enhances agent productivity with unified agent inboxes to focus on conversations that need close attention. With auto-assign conversations and assignment rules, agents can respond to tickets more quickly.
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Data-backed decisions powered by analytics
Freshchat analytics such as customer satisfaction surveys and curated reports help businesses make data-driven decisions to improve chatbot performance and experiences.
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Getting started with Freshworks’ chatbot
Businesses and organizations can try Freshchat for free for 14 days or request a guided demo with a Freshworks specialist. There are also free plans that allow up to 10 agents to use Freshchat.
Freshchat pricing options
Freshchat offers three plans for businesses of any size, including Growth, Pro, and Enterprise.
Growth: Ideal for fast-growing businesses looking to enhance conversational support on multiple channels.
Pro: Great for high-performance businesses needing advanced dashboards, auto-assignments, and advanced automations.
Enterprise: For midsize to large companies that need enterprise-grade support and advanced customization.
Freddy add-ons
Freddy AI is a 24/7 assistant for automating support, boosting productivity, and tracking performance. Freshchat add-ons such as Freddy AI Agent, Freddy AI Copilot, and Freddy AI Insights are available, as well.
Freddy AI Agent: Automates resolutions with AI-powered self-service
Freddy AI Copilot: Boosts team productivity with faster responses
Freddy AI Insights: Delivers key insights to help make decisions for improving chatbot performance
Freshchat resources and training
After signing up for a free trial or a plan, users receive email and in-platform onboarding support. Freshworks offers additional resources such as a knowledge base containing articles to explore and how-to’s to learn Freshchat’s best practices.
The Freshworks Academy also serves as a hub for users to easily get set up on Freshworks products. Users can enroll in a Freshchat Admin Fundamentals course to learn how to install the Freshchat widget, integrate it with other support tools from the app marketplace, and much more.
AI-powered intelligent chatbots for any business
What is Freshchat by Freshworks?
Freshchat is an AI-powered conversational support solution that helps businesses that helps businesses transform customer support into engaging conversations on your website, mobile app, SMS, WhatsApp, Instagram, Facebook, and more.
Is Freshdesk Messaging or Freshdesk Chat different from Freshchat?
Freshchat, formerly known as Freshdesk Messaging, is a website chatbot by Freshworks, which also offers other products such as Freshdesk for ticketing, Freshsales for CRM, and Freshservice for ITSM.
Does Freshdesk have a chatbot?
Freshdesk has a bot that enables self-service for customers via email. Freshdesk can be integrated with Freshchat for live chat capabilities.
Is Freshchat suitable for businesses of all sizes?
Absolutely. Freshchat is designed to scale, making it suitable for small businesses to large enterprises. Its flexible features and versatile plans cater to the unique needs of any organization.
What companies use Freshworks?
Businesses and organizations within e-commerce, travel and hospitality, healthcare, and more use Freshchat for seamless customer support and engagement.
Can Freshchat be used on the go?
Freshchat is supported on iOS and Android mobile to manage conversations, access customer data, and leverage AI-powered chatbots for fast customer service.
How does Freshchat integrate with other tools?
Freshchat integrates with popular CRM, helpdesk, and e-commerce platforms like Freshdesk, Salesforce, Shopify, Slack, and more. With more than 1,000 apps in its marketplace, you can easily enhance its functionality to meet your specific needs.
What kind of support does Freshchat offer?
Freshchat provides customer support through various channels, including phone, live chat, email, community forums, and a comprehensive knowledge base, ensuring you get the help you need, when you need it.
Does Freshchat offer any analytics and reporting features?
Yes, Freshchat includes robust analytics and reporting tools to help you track performance, measure customer satisfaction, and optimize your support operations.
With Freddy AI Agent, our chatbots can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our agents to focus on immediate traveler needs.
Related resources
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Meet Freddy AI, your agents’ new best friend
See how AI can help agents resolve issues faster, taking productivity to another level.