What is Freshworks?
Freshworks makes innovative, easy-to-use tools for business. With our cloud-based, AI-driven business software, teams can accomplish more. Customer service can deliver better, faster service. IT, HR, Legal, and other teams can streamline their service operations, helping employees work more efficiently. And sales and marketing can use our CRM solution to close more deals more quickly.
Freshworks business tools are user-friendly, quick to implement, and cost-effective. With our uncomplicated approach, there’s less startup time, so teams can start generating value and seeing results right away. Our software is easy to integrate, customize, and maintain, too.
Serving more than 67,000 customers worldwide—among them American Express, Bridgestone, Databricks, Fila, Nucor, and Sony—Freshdesk Omni of products makes it easier for all kinds of businesses to delight their employees and customers.
Explore our productsWhat does Freshworks do?
Freshworks delivers modern, AI-powered customer- and employee-service solutions that increase efficiency and improve engagement.
Elevate customer service with Freshdesk ticketing
Freshdesk is a powerful ticketing solution that helps customer service teams resolve inquiries quickly and easily. Freshdesk also helps create a robust knowledge base to power automated self-service via email, portals, and websites.
Discover Freshdesk
Transform IT service operations with Freshservice
Freshservice helps employees find the answers they need on their own; manages IT assets, incidents, and changes in a unified solution; and extends the same time-saving, productivity-boosting capabilities to other services throughout the enterprise.
Discover Freshservice
Talk with customers on any support channel with Freshchat
Freshchat lets companies deploy intelligent conversational bots so they can engage with customers on channels such as website, SMS, social, portal, and email—giving agents the customer details they need to deliver fast, personalized service.
Discover Freshchat
Sell smarter with Freshsales
Freshsales simplifies selling with a modern, easy-to-use CRM that can help grow your sales pipeline and boost conversions. With the power of built-in AI, sellers can focus on the best leads to close better deals faster.
Discover Freshsales
Deliver omnichannel customer service with a unified workspace
Freshdesk Omni is a seamless, AI-driven omnichannel solution to transform how companies deliver customer service. With powerful, secure AI, complete channel coverage, and customer interaction details all together in a unified workspace, customer service teams can save time and effort while providing fast, personalized service. Freshdesk Omni lets teams get started quickly, customize easily, and spend less time training and maintaining for greater ROI and faster time to value.
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Transform customer experiences with Freshworks
Freshworks helps businesses delight customers and work more efficiently with customer service, IT, and CRM software that’s powerful yet easy to use.
What does Freshworks do?
Freshworks makes easy-to-use AI-powered solutions to help businesses deliver great experiences in customer service, ITSM, ESM, and sales and marketing.
What products does Freshworks offer?
We offer solutions for customer service, advanced ticketing, live chat, IT, sales, and marketing. Learn more about Freshworks products.
How does Freshworks benefit businesses?
Freshworks solutions streamline operations and improve efficiency, enabling businesses to deliver better, faster customer and employee services.
Who can benefit from using Freshworks products?
Any business or organization can use Freshworks business software, from small businesses to startups and global enterprises.
Why choose Freshworks?
Freshworks solutions are innovative, with reliable support and transparent pricing. Built-in AI and enterprise-grade features help customers scale.
Resources
Forrester on the TEI of Freshworks
See the Total Economic Impact™ of ticketing and conversational support in one with Freshworks.
Meet Freddy AI, your agent’s new best friend
See how AI can help agents resolve issues faster, taking productivity to another level.
Hinge Health delivers great care with Freshworks
Freshworks delivers “game-changing” service and support for patients dealing with back and joint pain.
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