Freshworks AI Workplace Report

Tapping into the power of people + AI

Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency. 

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Freshworks’ global survey of 4,000 employees reveals the demand for AI in the workplace and why IT leaders are committed to delivering it.

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Trusted by 68,000+ Businesses Worldwide

The cultural shift of AI adoption

AI in the workplace is rapidly becoming a trusted ally, reducing routine burdens and driving meaningful growth. The report reveals that IT teams are valued—and trusted—advisors to help the business put AI to work. 

But IT teams and employees need leadership support and investment to take full advantage of the ‘AI dividend.’

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98%of employees say they are already getting time back in their workday because of AI
46% of employees would consider swapping their current jobs for roles that better harness AI
68%of leaders say their organization will pay to support employee upskilling for AI
73%of employees say they trust their IT team to ensure their AI delivers quality results.

People-first AI doesn’t replace people—it works alongside them. It can transform organizations by removing busywork and accelerating productivity, enabling people to do more with less, improving both customer and employee satisfaction. AI is also freeing up time and resources for reinvestment in innovation and more strategic work.

Mika YamamotoChief Customer and Marketing Officer, Freshworks

The new power of people + AI

AI boosts employee purpose, not just performance

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The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value. 

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