2024 AI WORKPLACE REPORT

The AI productivity dividend

As workplace AI adoption accelerates, major payoffs are emerging for different teams

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WHAT'S INSIDE

Knowledge workers are capitalizing on AI to get an edge

Employees appreciate that AI is a game-changer, and they’re taking action to get ahead of it—even when they don’t realize it. The report reveals surprising nuances in the perception of AI and its use, including:

  • The productivity gains from using AI at work 

  • Departments that use AI the most 

  • The teams most confident in their use of AI

  • How companies measure the ROI of AI

  • Trust in AI by generational groups

DID YOU KNOW

Key takeaways from the global survey of over 7,000 full-time employees

24number of business days a year freed up with AI
85%of IT departments use AI at least once a week
70%of workers want to develop their AI skill sets to stay marketable
72%of workers trust AI to bring value to their work processes
80%of senior employees believe AI will prove its business impact within two years

From process to people, uncover AI’s role at work

“Knowledge workers are also seeing strong productivity gains at work, which in turn is sparking strong employee interest in mastering AI skills. Make no mistake, the AI era is firmly delivering on its promise to free up employees for higher-level work and showcasing compelling returns on AI.”

— Prakash Ramamurthy, Chief Product Officer, Freshworks

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