A fresh approach to omnichannel for 2025
Your guide to overcoming barriers to omnichannel success with insights on creating a seamless customer experience that truly transforms engagement.
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Transform CX in 2025: From fragmented systems to integrated solution
Discover how brands like Bank-Al-Etihad, Cambridge University Press & Assessment, Hobbycraft, and Jupiter Money thrive in a competitive, customer-focused market by embracing an omnichannel strategy.
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16%of CX practitioners have fully implemented an omnichannel strategy
36%of organizations operate multichannel models with disconnected touchpoints
55% of practitioners prioritize enhancing user experiences across channels, yet few recognize omnichannel platforms as the solution
35%of respondents identified building a customer-first culture as one of their top CX challenges
Implementing an omnichannel approach can help these organizations accelerate their CX maturity by streamlining operations, reducing silos, and enhancing customer engagement across all touchpoints.
Jennifer PetersenSenior director of product management, Freshworks
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