How Axminster Tools customer service managed increasing demand by using Freshworks products

Axminster Tools are a market leading tool and machinery business founded nearly 50 years ago in Axminster, Devon. During lockdown, Axminster's customer support enquiries spiked massively as the UK population used their time to invest in home improvements and get those 'maybe later' jobs done. In this episode, we learn how Axminster Tools customer service has been able to keep up with demand, whilst giving its clients the best possible service experience. Watch the video below to learn more!