Founded in 1977 in Hamburg, Germany, Engel & Völkers provides services related to real estate transactions. Through more than 800 locations, they are serving over 12.000 customers in 33 countries. In this session, you will learn how Engel & Völkers has adapted their reporting to better manage their customer support agents in this time of working remotely, and how they have adjusted their business processes to keep both customers and their own employees happy.