Delivering excellent customer service via its Cornwall-based Customer support team is always important to Seasalt, but even more during the current coronavirus period. The company, which was founded in Cornwall in 1981, and places strong value on these roots, has been able to adapt swiftly to re-train Retail shop as support agents amid mandatory store closures, set up a remote team with new hardware, and manage shifts across the support team. With features like Freshconnect enabling the team to stay in touch on tickets, Seasalt is staying on top of its game even during an extraordinarily challenging time for the Retail industry.
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