In this episode, we learn how Trainline has engineered a seamless customer support journey with Freshdesk & Freshchat. Every day millions of travellers across Europe and the UK travel through extensive rail and coach networks for work and leisure. These users of public transport have multiple demands, from booking tickets, to comparing prices, route-planning and staying constantly in touch with the latest live travel updates. So how do Trainline handle so many requests? And what is their customer service vision for an amazing customer experience when travelling and using Trainline products and services?
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