Customer Spotlight: Super Metrics | Freshworks

Super Metrics have been using Freshdesk since 2016 and they've seen an impact with the product as it enables all customer interaction seamlessly and it offers the opportunity to create automation rules, skill sets and more. Some KPIs include reducing the number of customer contacts, and they have been able to achieve this with the help of Freshdesk automation, with the right cases being assigned through CRM.