Employees want more AI—and leaders are listening
Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose
Jeff Davis
4 mins read
How AI agents can deliver value, not hype
Strategic planning and architecture are crucial, says Freshworks CTO
1 min read
How customer service chatbots will up their game in 2025
Too many customer service chatbots deliver mediocre experiences. Smart companies are making these critical improvements.
Malcolm Koh
3 mins read
Insights and articles
How employee adoption of AI can boost customer experience—and trust
Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist
Laura Rich
2 mins read
A holiday gift for retailers
Freshworks CCMO Mika Yamamoto on the AI agent advantage for retailers of all sizes this holiday season
Mika Yamamoto
3 mins read
iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
Facing non-stop growth, the virtual office business needed a fast and efficient way to support customers and employees
1 min read
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read