Dennis Woodside at AI Summit: Getting started with AI
Freshworks’ CEO details a proven AI action plan
Jeff Davis
1 min read
Why empathy, not just AI, is driving the future of business
Empathy can bridge the gap between technology and people, helping improve experiences for both employees and customers
Ashwin Ballal
4 mins read
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read
Shep Hyken: How AI speeds ‘time to happiness’ for customers
At the Freshworks AI Summit, top CX expert explains how AI is redefining service
Janani Dwarakanath
2 mins read
Insights and articles
The critical skill workers need in an AI-powered world
Workplace AI expert and author Matt Beane explains what interactional expertise is and why your career may depend on it
Howard Rabinowitz
4 mins read
Freddy AI Agent: A powerful new catalyst for superior CX and EX
Autonomous AI agents are transforming the way businesses provide fast, always-on service to customers and employees
Ramesh Parthasarathy
5 mins read
Mika Yamamoto at AI Summit: How AI supports customers and employees
Freshworks’ CCMO explains how a new generation of AI agents will drive productivity and job satisfaction
1 min read
How AI helped improve service and employee support for these three companies
Total Expert, Woolacombe Bay Holiday Parks, and Kaizen AMS use AI-powered tools to solve issues faster and improve the experience for customers and employees
Derek Korte
2 mins read
Josh Bersin: Why we’ll learn to love AI agents
One of the leading minds in workplace tech sees a bright future for next-generation AI agents—and employees who work closely with them
Howard Rabinowitz
4 mins read
With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy
A new Harvard Business Review Analytic Services report explores how strategic ITSM improves customer and employee experiences
Ashwin Ballal
1 min read
Where to find Freshworks in November
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Anukriti Ganesh
3 mins read
How AI can boost the growth engine of our economy: Mid-market companies
Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets
Dennis Woodside
4 mins read