Specialized services
Packages to support your needs throughout your entire customer journey.
Managed Services
Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more.
Optimization Services
Our expert will work in lockstep with your team to analyze your existing configuration, design, and build an improved solution.
Freshchat Services
The Freshchat offering involves end-to-end bots implementation, including advisory services, configuration, and training.
Premium Support
Back your customer and employee service platform with personalized support from the get-go with 24/7 dedicated assistance from our product experts.
Premier Advisory Services
An all-in-one offering tailored for Enterprise organizations to meet their strategic & operational objectives using Freshworks products.
Health Assessment
A comprehensive review of your existing setup to help you to understand the current state and proactively identify areas for improvement.
Admin Coaching
Strengthen your product knowledge with our expert-led interactive training tailored to your business needs.
Orchestration (Freshservice-only)
Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module.