New roles, new rules: How AI is reshaping jobs in customer service
Customer support leaders are creatively deploying AI—not to automate agents out of work, but to pair them with agents in strategic ways that drive results
Dan Tynan
5 min read
How partners can form an AI ‘circle of expertise’
Freshworks' Laura Padilla talks about how partners can help ease the transition of bringing AI into an organization
Laura Rich
3 min read
Breaking IT support bottlenecks to improve EX
Turning to a new ITSM helped Qualfon change the way IT operated
Kevin Lau
1 min read
3 ways AI is redefining jobs in IT
For IT professionals, AI isn’t just another technology shift—it’s a fundamental redefinition of work itself
Dan Tynan
4 min read
Articles and Insights
Where to find Freshworks in March 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read
Empowering women at Freshworks
Freshworks’ Women 360 employee resource group holds its first symposium in Chennai
Vishnu Prasad
2 min read
Freshworks hackathon sparks 74 new product ideas
Global teams of Freshworks employees focused on innovation, process improvements, and more
Vishnu Prasad
2 min read
How AI agents will make smart decisions
In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.
Dan Tynan
7 min read
AI’s ‘double payoff’ is emerging in retail
Retail industry analyst Bryan Gildenberg sees AI adoption dually supporting better IT service and customer support
Howard Rabinowitz
2 min read
How Freshworks wins with Freshservice
A new whitepaper series details how Freshworks employees serve as ‘customer zero’
1 min read
Venki Subramanian: What defines success in AI-powered CX
Fresh insight from Freshworks’ new SVP of product management for CX
Jeff Davis
3 min read
6-month merger update
A message from Freshworks' CEO
Dennis Woodside
3 min read