Niranjan Ragavan on October 25, 2023. 4 min read Let’s make your Net Promoter Score (NPS) survey ... NPS or Net Promoter Score, is a measure of customer loyalty, typically used by businesses. It poses ...
Niranjan Ragavan on July 28, 2023. 4 min read A different way to look at your customer journey m... What is a customer journey? A customer journey refers to the customer’s interactions with your org...
Niranjan Ragavan on July 11, 2023. 3 min read Qualitative vs Quantitative Questions: How to Effe... When designing a survey, one of the most crucial decisions researchers face is that of qualitative v...
Shamita Sharma on June 19, 2023. 4 min read Understanding the impact of personalization in sur... Surveys have long been a valuable tool for gathering insights and feedback from individuals. However...
Niranjan Ragavan on June 12, 2023. 3 min read How to increase online sales: The power of feedbac... In the competitive world of e-commerce, the question of how to increase online sales is a top priori...
Shamita Sharma on April 20, 2023. 4 min read Mastering Customer Feedback Surveys How to create a survey for actionable insights Customer feedback survey is important to successfully...
Niranjan Ragavan on February 23, 2023. 2 min read When to use NPS, CES and CSAT When it comes to measuring customer loyalty and checking on customer experience, there are a few opt...
Meenakshi Garg on September 28, 2022. 5 min read How to respond to negative feedback When it comes to taking compliments and positive feedback, we’re always thrilled to accept wha...
