Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
Freshworks rolls out a new learning platform
Under a new name, Freshworks University aims to empower customers through certification and skill-building, with better learning paths and personalized content
Vishnu Prasad
1 min read
As collaboration with AI expands, so does workers’ optimism
AI researcher Sam Ransbotham sees a consistent, positive trend in workplace AI
Howard Rabinowitz
4 min read
Articles and Insights
What one year leading Freshworks has taught me about simplicity and speed
Freshworks CEO and President Dennis Woodside reflects on the year since becoming CEO
Dennis Woodside & Mika Yamamoto
3 min read
Conquering the steepest challenges in customer experience
Four persistent CX pain points, and how agentic AI can tackle each
Howard Rabinowitz
6 min read
Where to find Freshworks in May 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read
Why it's time to embrace 'people-first AI'
AI agents aren't the real disruptors—unprepared workforces are
Mika Yamamoto
5 min read