How AI can boost the growth engine of our economy: Mid-market companies
Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets
Dennis Woodside
4 mins read
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read
AI + Woolacombe Bay = 10-minute resolution time
A new case study explains how Freddy AI helped agents respond more efficiently and consistently to questions about the theme park’s tickets and lodging
1 min read
Where to find Freshworks in October
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Anukriti Ganesh
3 mins read
Insights and articles
As M-KOPA scaled, Freshworks kept up
A new case study explains how Freshworks’ AI-powered solutions helped Africa’s pay-as-you-go fintech firm maintain strong customer relationships
Sampriti Singha Roy
1 min read
How (and where) AI is showing ROI in customer support
A new Freshworks benchmark study reveals AI strategies that scale
Varun Krishnan
2 mins read
How Freshworks’ HR team wins with Freshservice
Automating service delivery in multiple ways is revamping employee experience
Sampriti Singha Roy
5 mins read
AI is a powerful tool—but not a panacea
Freshworks CIO Ashwin Ballal on how to make smart bets on AI that pay off
Ashwin Ballal
1 min read
The future of AI-powered customer experience
A recent Freshworks webinar explored real-world examples of how AI is transforming CX
Suganya Manivannan
2 mins read
Closing the critical gap in customer experience
If your employees aren’t satisfied internal customers, they won’t deliver satisfying outcomes to your real customers
Jeff Davis
4 mins read
Hobbycraft resolves 82% of issues on first contact
A new case study explains how Freshworks’ AI-powered omnichannel solution freed up specialists to answer important crafting questions
1 min read
The trouble with great chatbots
Customers love the support they get from most AI chatbots—until they find out they're talking to a chatbot. How can companies solve this dilemma?
Dan Tynan
6 mins read