United States Edition The New CX Mandate

Insights & predictions of 1,500 customer service leaders

Freshworks surveyed 300 customer service leaders in the United States to understand shifting trends in customer service, priorities for contact centers, and predictions for the next year.

Download ‘The New CX Mandate’ report to discover:

  • Impact of the crisis on customer expectations,

  • Trends and expectations in contact volumes, and

  • Where service leaders are investing for the next year

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