Performance
From adoption to innovation: How business teams are working with AI
How the biggest users of workplace AI—IT, sales, and marketing teams—are transforming their jobs
Todd Krieger
5 mins read
Success
TaylorMade swings into efficiency with AI-powered IT support
Khyati Sehgal
1 mins read
Experience
The next-gen customer support agent
Your top agents shouldn’t just be AI-conversant—they need high EQ and important soft skills
Todd Krieger
3 mins read
Life at Freshworks
How Freshworks’ phishing expedition is paying off
Sampriti Singha Roy
3 mins read
Latest
Life at Freshworks
Abe Smith on the future of gen AI—and Freshworks
Todd Krieger
2 mins read
Design
Redesigning your organization for AI
Dan Tynan
7 mins read
Value
Surprise adopters of workplace AI
Research
AI is transforming workplace productivity: Freshworks report
Sanjay Gupta
2 mins read
Company News
Where to find Freshworks in July
Sanjay Gupta
2 mins read
Success
New Freshworks case study: Databricks
Sanjay Gupta
1 mins read
Value
The AI balancing act
Sanjay Gupta
5 mins read
Success
At ‘warp speed,’ Carrefour Belgium reins in 15 helpdesks with Freshservice
Sanjay Gupta
1 mins read
Value
The gen AI mandate for IT
Todd Krieger
3 mins read
Design
Bob Sutton: The power of subtraction in the world of SaaS
Jeff Davis
5 mins read
Life at Freshworks
Female leaders share how tech shaped their careers
Sampriti Singha Roy
2 mins read
Success
How Freshworks revamped employee experience for Wellington’s city council
Sanjay Gupta
3 mins read
Design
How ‘addition bias’ is holding back your company
Robert Sutton
7 mins read
Performance
Josh Bersin: Gen AI may finally eliminate business silos
Company News
At Refresh 2024, AI takes center stage
Sanjay Gupta
1 mins read
Explore The Works
Value
Maximizing value at the intersection of software, business, and people
Design
Exploring how to create simple, intuitive, people-first tools and work environments
Experience
Trends and insights about improving experience for employees, customers, and buyers
Performance
Exploring economic and strategic factors that drive business performance
Company news
News and insights from Freshworks
Life at Freshworks
Exploring Freshworks’ values, people, and culture
Research
Industry trends and insights on the future of work and business
Customer success
Exploring how customers and partners are succeeding