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Freshworks named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms
Read the full report for more about the current state of ITSM
Dennis Woodside
2 min read
Designing AI-powered software for agile enterprises
Instead of arranging screens, designers are shaping behavior and judgment, says Kedar Shiroor, SVP of design and research at Freshworks, so the end result 'just works'
Derek Korte
4 min read
Refresh 2026 recap: Shifting from tickets to prevention with AI
Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI
Silvina Gils-carbo
2 min read
Refresh 2026: Unified data, agentic AI, and the agile enterprise
To help agile enterprises accelerate service transformation, company leaders unveiled new innovations in agentic AI and a unified platform approach
Silvina Gils-carbo
3 min read
Freshworks takes the next step toward FedRAMP Authorization for Freshservice
Eric Boserup
2 min read
Dennis Woodside at the Fortune COO Summit
Freshworks’ CEO made the case that AI transformation starts with a business problem, not a technology decision
Laura Rich
1 min read
The 168% ROI behind switching to Freshservice
A new study by Futurum Research found that organizations replacing legacy ITSM platforms with Freshservice simplified service operations, improved AI-assisted productivity, and scaled without added complexity
Prashanthi Shankar
3 min read
Overheard at Refresh 2026
Six conversations with tech outlet theCUBE on AI, IT, and doing the work that matters
Derek Korte
3 min read