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News and insights about our company and product innovation
Refresh 2026 recap: Shifting from tickets to prevention with AI
Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI
Silvina Gils-carbo
2 min read
Refresh 2026: Unified data, agentic AI, and the agile enterprise
To help agile enterprises accelerate service transformation, company leaders unveiled new innovations in agentic AI and a unified platform approach
Silvina Gils-carbo
3 min read
Freshworks takes the next step toward FedRAMP Authorization for Freshservice
Eric Boserup
2 min read
Dennis Woodside at the Fortune COO Summit
Freshworks’ CEO made the case that AI transformation starts with a business problem, not a technology decision
Laura Rich
1 min read
The 168% ROI behind switching to Freshservice
A new study by Futurum Research found that organizations replacing legacy ITSM platforms with Freshservice simplified service operations, improved AI-assisted productivity, and scaled without added complexity
Prashanthi Shankar
3 min read
Overheard at Refresh 2026
Six conversations with tech outlet theCUBE on AI, IT, and doing the work that matters
Derek Korte
3 min read
Build the future of AI-first service
Freshworks’ May launch delivers the innovations and the playbook to deliver AI-powered service transformation
Srinivasan Raghavan
14 min read
Building with AI
The philosophy and long-term bets behind how Freshworks builds
Srinivasan Raghavan
3 min read