Company news
News and insights about our company and product innovation
Meet the faces of Freshworks: Callum Jones
As a field marketing lead, Jones spends his days telling the Freshworks story. In his spare time, he’s cycling across the Channel
Team Freshworks
2 min read
How to cut through AI hype
In a recent Fast Company column, Freshworks CCMO Mika Yamamoto shares advice for how AI buyers can get the most from their AI investments—and fast
Mika Yamamoto
1 min read
Driving AI momentum for uncomplicated IT
Freshworks recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM™
Venkat Venkataraman
6 min read
Removing silos that leave customers stranded
In a conversation on the CX Chronicles podcast, Freshworks CCMO Mika Yamamoto explains why complexity gets in the way of good customer experience
Laura Rich
1 min read
Letting software sell itself
How a team at Freshworks is driving product-led growth
Preethi Panchabakesan
‘Tech at the sharp end of racing’
Computer Weekly goes trackside with Freshworks and McLaren Formula 1 team at the Belgian Grand Prix
Derek Korte
1 min read
Reimagining ITSM, back-to-school edition
How IT leaders at UPenn, USC, and Kent State are tackling the unique issues in higher ed
Laura Rich
3 min read
How a 100-year-old credit union keeps its service DNA while scaling fast
Freshservice helps STCU maintain legendary member care through acquisitions, achieving 100% employee satisfaction
Laura Rich
2 min read