Company news
News and insights about our company and product innovation
AI is a powerful tool—but not a panacea
Freshworks CIO Ashwin Ballal on how to make smart bets on AI that pay off
Where to find Freshworks in September
A monthly global roundup of the industry events, webinars, and confabs that will feature Freshworks executives and partners
Life and business lessons from summiting Mount Kilimanjaro
Freshworks CCMO Mika Yamamoto reflects on a momentous family challenge
Where to find Freshworks in August
A global roundup of industry events and webinars featuring our execs and experts
How Freshservice streamlines service management for Freshworks
A new whitepaper explores how Freshworks manages over half a million tickets annually with fewer than 290 IT and business agents
Where to find Freshworks in July
A roundup of industry events and webinars featuring our execs and experts
How our customers can enhance account security
The case for enabling multi-factor authentication (MFA)
At Refresh 2024, AI takes center stage
Freshworks’ annual conference kicks off with insights about putting AI to work to create customer and employee experiences
Where to find Freshworks in June
A roundup of industry events and webinars featuring our execs and experts
Freshworks lights up Times Square
From the Nasdaq Tower to Refresh 2024, the Freshworks team takes NYC
Freshworks to join AI/CX panel at VivaTech 2024
Connect with Freshworks and learn more about the future of AI-powered customer support at Europe’s largest technology conference
Freshworks CIO in Forbes: Benchmarking AI performance
Prasad Ramakrishnan on unlocking ROI for AI
The ticket to ride in retail: Customer-centric support
Highlights from Freshworks E-Commerce Bootcamp 5.0
Meet Ashwin Ballal, the new CIO of Freshworks
A 30-year industry veteran and an award-winning tech leader, Ballal is set to take Freshworks’ IT landscape to the next level
Easing the agent load with generative AI
Freshworks’ Sandie Overtveld on how gen AI can help businesses enhance customer experience