How CIOs can overcome the headwinds of AI
In 2025, AI adoption challenges for many business leaders are largely operational—not motivational—says Freshworks’ Abe Smith
As business leaders oversee a shift this year from AI experimentation to wide-scale adoption, they’ll contend with operational headwinds, says Freshworks’ Abe Smith in a recent interview with Techstrong.ai.
“Businesses should evaluate whether their current platforms align with AI goals and invest in vendors with robust AI roadmaps,” says Smith, chief of global field operations at Freshworks. “This, combined with empowering IT teams to lead AI transformations, will lay the groundwork for an AI-first culture.”
In the interview, Smith discusses key takeaways from Freshworks’ latest Global AI Workplace Report—particularly for CIOs as their teams lead AI adoption.
“CIOs can foster a culture of innovation by celebrating AI wins across teams,” he says. “Recognition and shared success stories can turn AI into a peer-driven transformation, fostering broader adoption and creativity.”
Check out the full article at Techstrong.ai.
