AI is a powerful tool—but not a panacea

Freshworks CIO Ashwin Ballal on how to make smart bets on AI that pay off

Ashwin BallalCIO of Freshworks

Sep 23, 2024LESS THAN 1 MIN READ

Editor’s note: Freshworks CIO Ashwin Ballal recently wrote about why AI success hinges on careful strategy and planning. A brief excerpt follows below, or read the full column at Forbes Tech Council.

"Amid the hype, it's crucial for CIOs to temper expectations and understand that AI is a powerful tool, not a silver bullet. While AI can drive significant improvements, it requires careful planning and integration to realize its true value. …

Despite its transformative potential, AI's success depends on robust infrastructure, governance and talent development. Currently, only 36% of leaders invest fully in data infrastructure, 54% focus on ethical AI, and 37% provide comprehensive AI training. Inadequate foundational support can lead to failed investments."

Ashwin BallalCIO, Freshworks

Read the full article by Ashwin Ballal on Forbes Tech Council here.

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