Where to find Freshworks in November
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Here’s a look at the industry events where you will find Freshworks in November 2024, with details for those interested in attending in person or watching online:
Customer service and support events
Government Innovation New York: Transforming Government through Technological Progress and Collaboration, Albany
November 6
The Government Innovation New York event is designed to bring together government leaders, policymakers, and industry experts to discuss and explore digital transformation and innovation in public services. The event will focus on how technology and innovative strategies can address pressing challenges in governance, improve citizen engagement, and drive efficiency.
Virtual event: Freshworks First Look—Service and Support Accelerated with AI
November 6
Join us for a live, interactive First Look series event to see how the Freshworks suite of products can help your sales, support, and IT teams deliver the best customer experiences possible. Get your questions answered on how Freshworks can help you delight your customers and your employees.
2024 Fall Higher Education CIO Congress, Phoenix
November 10
This event will bring together 75 technology executives from higher education institutions, including CIOs, CTOs, and VPs of technology. Key discussions will center on generative AI, cybersecurity, student success strategies, and optimizing institutional finances and technology.
Government Innovation Texas: How Technology Innovation Spurs Efficiency and Growth, Austin
November 12
This event is dedicated to fostering collaboration and sharing innovative ideas among public sector leaders. It focuses on improving digital transformation, data management, and service delivery in government agencies.
Gartner IT Symposium 2024, Kochi
November 11-13
Join Freshworks at booth 305 at the Gartner 2024 IT Symposium in Koch, India. Discover how AI-powered service management transforms IT and boosts productivity with insights from Freshworks experts Shelton Rego (vice president and managing director, India) and Vish Mehta (senior product manager). Attendees will also get the opportunity to network with CXOs, customers, and industry leaders on an exclusive executive dinner cruise.
Freshworks Experience, Bengaluru
November 28
Get ready for an evening of AI-focused insights at the Freshworks Experience in Bengaluru! Explore our latest generative AI solutions designed to help service and support teams spot trends, solve issues faster, and make data-driven decisions. Network with AI experts, partners, and peers and gain valuable insights to drive your organization’s success.
IT and employee experience events
ITSM24, London
November 11-12
Freshworks is the main sponsor of ITSM24 in Reading, Europe’s top service management conference. Over two days, attendees can access over 50 expert-led sessions covering all areas of service management. Network with ITSM professionals, exchange best practices with international peers, and gain actionable insights to enhance your approach.
Virtual event: Freshworks AI Summit
November 12
Join market-defining leaders to discover how people-first AI can transform customer service, ITSM, and employee services. Freshworks CEO Dennis Woodside and Chief Customer and Marketing Officer Mika Yamamoto will share visionary insights on the future of AI. Attendees will also get an exclusive first look at new AI-powered features for Freshdesk and Freshservice, with expert-led sessions offering practical strategies to enhance customer and employee experiences.
Virtual event: Leveraging AI & ITSM for Strategic Advantage
November 13-14
This event will feature discussions on AI’s transformative role in IT service management. Discover how AI enhances employee experiences and addresses implementation challenges, and learn best practices for integrating generative AI into your IT strategy. Gain valuable insights from Vish Mehta (senior product manager at Freshworks) and Simon Ratcliffe (longtime IT leader and consultant) as they explore the evolving ITSM landscape and ways to drive organizational efficiency.
Freshworks Experience, San Francisco
November 12
Join top industry leaders to explore people-first AI solutions for transforming customer service, ITSM, and employee experiences. This is a unique opportunity to learn from the best, network with industry leaders, and explore how AI can propel your business forward.
Virtual roundtable: IT Service Management in the Age of AI-Driven Transformation
November 14
A roundtable of IT leaders will explore strategies to modernize service operations while balancing ROI, productivity, and customer experience. Key discussions include leveraging people-first AI in IT service management, enhancing compliance without slowing processes, and addressing new talent management needs.
The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse
November 19
Join us for an insightful session exploring how to optimize IT service management for operational excellence, based on the latest Harvard Business Review Analytic Services report. Ashwin Ballal (CIO at Freshworks) and Lakshmi Harikumar (director of product marketing at Freshworks) will share actionable insights from global benchmarks and discuss AI's transformative impact on the future of service management.
