Where to find Freshworks in October
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Here’s a look at the CX and IT industry events where you will find Freshworks in October, with details for those interested in attending in person or watching online:
Customer service and support events
Refresh 2024, London
October 3
Freshworks Refresh is our annual flagship event that will showcase how AI can transform customer service, employee experience, and IT operations. Attendees will see the latest Freshworks products powered with generative AI and hear from our experts, including Siddhartha Aggarwal (SVP of product strategy and operations), about the latest product innovations.
More details—and stay tuned for on-demand viewing options
TechTalk Summit, Dallas
October 3
Discover how Freshworks is redefining customer experience (CX) and IT service management (ITSM) at the latest Freshworks-sponsored regional TechTalk Summit. Whether you're new to AI or looking to enhance your expertise, the event will provide insights and strategies to elevate your business.
TechTalk Summit, Salt Lake City
October 17
Join top operations, marketing, customer support, and IT leaders for an exclusive discussion on how generative AI is transforming customer and employee experiences. Facilitated by Sam Eriksmoen (solution engineering leader at Freshworks), attendees will gain insights into AI implementation, learn from industry visionaries, and network with peers.
CX Solutions Summit, London
October 17
This event will explore how AI-powered customer support solutions can transform operations and modernize customer service strategy. Attendees will hear from Freshworks experts, who will showcase the power of AI through real-world case studies.
CX Strategy Summit, New Delhi
October 25
Attendees will explore innovative ways to enhance customer experience in the digital age. Industry leaders from across India will share insights on leveraging AI to deliver seamless, personalized, omnichannel services. Attendees will learn how to build trust, adapt to evolving customer expectations, and stay competitive through cutting-edge digital tools and strategies.
Employee experience events
Digital Transformation Summit 2024, Jakarta
October 16-17
Freshworks is a gold sponsor of the 32nd Digital Transformation Summit in Indonesia. This year’s theme: "Innovate. Collaborate. Disrupt: Indonesia’s DX Revolution." The event will bring together more than 2,000 leaders from top-tier businesses, institutions, and government to connect and shape Indonesia’s digital future. Attendees can dive into insightful discussions and gain invaluable perspectives from IT leaders.
Webinar: Reimagine Service Ops—Boost Digital Transformation with ITAM
October 24
Join Freshworks for an insightful exploration of how a modern, automated configuration management database (CMDB) can streamline service operations and drive business value. Hear from experts Julie Mohr (principal analyst at Forrester Research) and Yama Habibzai (chief marketing officer at Device42) as they share actionable insights to boost visibility, optimize IT spending, and maximize the value of IT asset management (ITAM).
Webinar: Augmenting Employee Experience and Productivity with Generative AI
October 24
Join Freshworks experts in this webinar on the transformative power of gen AI. Learn how AI and automation can enhance employee experience, boost productivity, and streamline decision-making.
Webinar: Beyond the Blindspot—Unified Service Management in Manufacturing
October 29
This webinar will explore how a unified service management solution can address manufacturing challenges. Paul Miller (VP and principal analyst at Forrester) and David Flesh (VP of product marketing at Freshworks) will discuss how CIOs can streamline workflows, reduce costs, and enhance compliance by consolidating ITSM, ITAM, and enterprise service management (ESM), into a single, integrated solution. Attendees will learn to improve operational efficiency through detailed guidance and real-world success stories.
