Performance
Exploring economic and strategic factors that drive business performance
Why IT teams are leading workplace adoption of AI
When it comes to using AI on the job, IT teams are leading by example
Howard Rabinowitz
4 mins read
Employees want more AI—and leaders are listening
Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose
Jeff Davis
4 mins read
How employee adoption of AI can boost customer experience—and trust
Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist
Laura Rich
2 mins read
Dennis Woodside at AI Summit: Getting started with AI
Freshworks’ CEO details a proven AI action plan
Jeff Davis
1 min read
How AI can boost the growth engine of our economy: Mid-market companies
Mid-sized firms consistently outperform on employment and growth, but they need a technology and AI marketplace that better understands their needs—and budgets
Dennis Woodside
4 mins read
Home (with AI) for the holidays
How gen AI and other advances are expected to deliver more personalized holiday shopping and CX
Jeff Davis
4 mins read
Where IT leaders are eyeing investments
For many IT departments, 2025 is shaping up to be about smart, measurable spending
1 min read
From adoption to innovation: How business teams are working with AI
How the biggest users of workplace AI—IT, sales, and marketing teams—are transforming their jobs
Todd Krieger
5 mins read