Research
Industry trends and insights on the future of work and business
With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy
A new Harvard Business Review Analytic Services report explores how strategic ITSM improves customer and employee experiences
Ashwin Ballal
1 min read
AI is transforming workplace productivity: Freshworks report
The workplace AI report points to productivity gains for companies and career growth for knowledge workers
Sanjay Gupta
2 mins read
Freshworks benchmark report: How generative AI is redefining ITSM
From AI to automation, 7 KPIs that define best-in-class ITSM
Radhika Narayanan
2 mins read
Reimagining IT service management with AI
The latest Freshworks guide shows how generative AI can improve agent and employee experience
Shivani Ramakrishnan
1 min read
Report: Key strategies for AI-powered customer service
A new Freshworks report shows how industry CX leaders are maximizing value from AI
Sanjay Gupta
1 min read
IT pros turn to AI to help overcome tech complexity
Our latest State of Workplace Technology report reveals how AI tools are providing relief to IT teams overwhelmed with more—and more complex—software
Sanjay Gupta
1 min read
The Magic Quadrant is dead. But ITSM isn’t
Gartner retires the MQ: An inflection point for a market on the rise
Kenneth Gonzalez
4 mins read
AI is poised to solve the tech overload problem
An array of new AI tools bring welcome relief for overworked IT teams
Sanjay Gupta
3 mins read