Customer success
Exploring how customers and partners are succeeding
How AI helped improve service and employee support for these three companies
Total Expert, Woolacombe Bay Holiday Parks, and Kaizen AMS use AI-powered tools to solve issues faster and improve the experience for customers and employees
Derek Korte
2 mins read
Integrations that help these 4 companies work smarter
Total Expert, Crown Office, and others see improved productivity and employee experience
Suganya Manivannan
3 mins read
4 customers that scaled IT with Freshservice
Texas A&M, Databricks, and others reduced resolution times, took on more tickets, and increased employee satisfaction
2 mins read
AI + Woolacombe Bay = 10-minute resolution time
A new case study explains how Freddy AI helped agents respond more efficiently and consistently to questions about the theme park’s tickets and lodging
1 min read
As M-KOPA scaled, Freshworks kept up
A new case study explains how Freshworks’ AI-powered solutions helped Africa’s pay-as-you-go fintech firm maintain strong customer relationships
Sampriti Singha Roy
1 min read
Hobbycraft resolves 82% of issues on first contact
A new case study explains how Freshworks’ AI-powered omnichannel solution freed up specialists to answer important crafting questions
1 min read
AI features bolster customer trust for Total Expert
In a new case study, the CRM provider explains how Freshdesk and AI chatbots delivered a 248% increase in ROI
Suganya Manivannan
1 min read
How Freshworks passed Piracanjuba's ESM test
Freshservice wins over the Brazilian dairy producer by tackling the logistics department first
1 min read