Customer success
Exploring how customers and partners are succeeding
iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
Facing non-stop growth, the virtual office business needed a fast and efficient way to support customers and employees
1 min read
How AI helped improve service and employee support for these three companies
Total Expert, Woolacombe Bay Holiday Parks, and Kaizen AMS use AI-powered tools to solve issues faster and improve the experience for customers and employees
Derek Korte
2 mins read
Integrations that help these 4 companies work smarter
Total Expert, Crown Office, and others see improved productivity and employee experience
Suganya Manivannan
3 mins read
4 customers that scaled IT with Freshservice
Texas A&M, Databricks, and others reduced resolution times, took on more tickets, and increased employee satisfaction
2 mins read
AI + Woolacombe Bay = 10-minute resolution time
A new case study explains how Freddy AI helped agents respond more efficiently and consistently to questions about the theme park’s tickets and lodging
1 min read
As M-KOPA scaled, Freshworks kept up
A new case study explains how Freshworks’ AI-powered solutions helped Africa’s pay-as-you-go fintech firm maintain strong customer relationships
Sampriti Singha Roy
1 min read
Hobbycraft resolves 82% of issues on first contact
A new case study explains how Freshworks’ AI-powered omnichannel solution freed up specialists to answer important crafting questions
1 min read
AI features bolster customer trust for Total Expert
In a new case study, the CRM provider explains how Freshdesk and AI chatbots delivered a 248% increase in ROI
Suganya Manivannan
1 min read