Customer success
Exploring how customers and partners are succeeding
Delivering seamless IT support for 33,000 students
Kent State University partners with Freshworks to cut response times, boost efficiency, and enhance the student journey
Vishnu Prasad
1 min read
Breaking IT support bottlenecks to improve EX
Turning to a new ITSM helped Qualfon change the way IT operated
Kevin Lau
1 min read
iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
Facing non-stop growth, the virtual office business needed a fast and efficient way to support customers and employees
1 min read
How AI helped improve service and employee support for these three companies
Total Expert, Woolacombe Bay Holiday Parks, and Kaizen AMS use AI-powered tools to solve issues faster and improve the experience for customers and employees
Derek Korte
2 min read
Integrations that help these 4 companies work smarter
Total Expert, Crown Office, and others see improved productivity and employee experience
Suganya Manivannan
3 min read
4 customers that scaled IT with Freshservice
Texas A&M, Databricks, and others reduced resolution times, took on more tickets, and increased employee satisfaction
2 min read
AI + Woolacombe Bay = 10-minute resolution time
A new case study explains how Freddy AI helped agents respond more efficiently and consistently to questions about the theme park’s tickets and lodging
1 min read
As M-KOPA scaled, Freshworks kept up
A new case study explains how Freshworks’ AI-powered solutions helped Africa’s pay-as-you-go fintech firm maintain strong customer relationships
Sampriti Singha Roy
1 min read