iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
Facing non-stop growth, the virtual office business needed a fast and efficient way to support customers and employees
As iPostal1 grew from thousands to over 1 million virtual mailboxes, its ad hoc tools—spreadsheets and shared mailboxes—couldn’t keep up. To handle the surge, business process and growth manager Justin Levitz turned to Freshworks’ AI-powered tools.
“When I came to iPostal1, we were growing fast,” says Levitz. “We needed solutions that worked out of the box, were easy to customize and which I could build quality processes on. I saw this in Freshworks products.”
By centralizing operations with Freshsales for CRM and Freshdesk for ticketing, and leveraging Freddy AI’s automation, iPostal1 streamlined workflows and improved customer satisfaction. Chatbots now handle more than 360,000 conversations annually, resolving over half without human intervention. Overall, operations are running more smoothly.
“Centralizing information has downstream benefits,” Levitz says. “It sets priorities and makes accountability clear.”
Read more about iPostal1’s AI-powered service operation here.
