Integrations that help these 4 companies work smarter

In the world of customer and employee experience, sometimes you need a little extra magic to keep things running smoothly. From boosting productivity to transforming IT service management, these Freshworks customers are proving that the right integrations can make all the difference.

Total Expert: Boosting productivity with Slack and Jira

A well-known name in the financial services sector, Total Expert turned to Freshdesk to improve agent productivity and response quality. With the goal of further integrating Freshdesk into existing workflows, the team at Total Expert turned to Freshworks Marketplace and integrated Slack and Jira to streamline communication and task management. 

By connecting Slack with Freshdesk, cross-team communication is easier, allowing agents to address customer issues faster and notify administrators about high-priority concerns, all without switching tools. With Jira, engineering teams can be swiftly looped in for technical bug fixes, improving response times and keeping agents focused on customer needs.

The result? Elevated productivity across the board, supported by the team’s favorite tools.

Read more about Total Expert’s success with Freshdesk integrations

Crown Office: Azure and Microsoft Teams make things easier for employees

The IT team at Crown Office, Scotland’s top criminal justice agency, sees 65,000 tickets from its 2,500 employees who handle more than 160,000 crime reports each year. Freshservice helps them manage tickets efficiently thanks to its AI-powered self-service and advanced automation.

Integrations with Azure and Microsoft Teams make the process even smoother for employees, providing quick solutions to internal queries and optimizing workflows.

Read also: How Freshworks’ HR team wins with Freshservice

Crown Office’s IT head, Adam Biggs, noted how Freshservice’s features checked all the right boxes, delivering a customized, automated, and connected IT experience.

Learn more about Crown Office’s journey to a smaller IT solution

SSA Brazil: Streamlining IT operations with Docusign, Microsoft Teams, and Azure

In the face of rapid growth, Brazilian food producer SSA implemented Freshservice to make IT workflows more efficient, resulting in a 16% improvement in SLAs. To accelerate IT’s ability to track with the business’s expansion, the team integrated apps from Freshworks Marketplace. Docusign sped up approvals by keeping the process within the service desk. With a Microsoft Teams integration, IT collaborated with other teams more easily without switching tools. To speed up access, the IT team integrated Azure for single sign-on, which removed one point of friction.

By integrating these essential apps into one platform, SSA Brazil has enhanced its service management and ensured that employees always have access to the resources they need.

Learn how SSA Brazil streamlined IT operations

Selwyn District Council: Improving task management with Azure and Microsoft 365 Calendar

Selwyn District Council, the governing body for an area of rural New Zealand, adopted Freshservice to better manage IT requests from employees who played critical roles in running the district. In a custom design of Freshservice, a self-service employee portal reduced inbound email requests, and a dashboard provided the digital services team with greater visibility on the status of those email requests and other ongoing projects.

Services for the district are running smoothly behind the scenes, and integrations with Azure and Microsoft 365 Calendar have further improved productivity and task management.

With Azure and Microsoft 365 Calendar together, IT agents sync their tasks, meetings, and other important events in a single place. As a result, agents can prioritize urgent issues, track meetings, and manage tasks more effectively—all of which contribute to better support for employees and a streamlined experience for everyone involved.

Discover how Selwyn District Council keeps productivity high with Freshservice integrations