Value
Maximizing value at the intersection of software, business, and people
The power of uncomplicated IT
Every new addition to the tech stack brings more layers of integration and support that land on IT’s shoulders. It doesn’t have to be this way.
1 min read
AI’s ‘double payoff’ is emerging in retail
Retail industry analyst Bryan Gildenberg sees AI adoption dually supporting better IT service and customer support
Howard Rabinowitz
2 min read
How AI agents can deliver value, not hype
Strategic planning and architecture are crucial, says Freshworks CTO
1 min read
How ‘people-first AI’ creates competitive advantage
AI developed as a collaborative tool for employees isn’t just a value statement, it’s a winning combination for business
Murali Swaminathan
3 min read
How (and where) AI is showing ROI in customer support
A new Freshworks benchmark study reveals AI strategies that scale
Varun Krishnan
2 min read
How to find AI ROI in IT and customer support
RoAI Institute co-founder Laks Srinivasan shares insights from his latest research
Howard Rabinowitz
4 min read
AI ROI depends on people, not tech
RoAI Institute founder Laks Srinivasan explains his human-centric methodology for maximizing returns from AI
Howard Rabinowitz
6 min read
How to fast-track AI deployment in customer experience
Murali Krishnan: Service leaders need to start with the basics first—such as using AI in CX analytics—before moving to complex problems
Todd Krieger
4 min read