Value
Maximizing value at the intersection of software, business, and people
How (and where) AI is showing ROI in customer support
A new Freshworks benchmark study reveals AI strategies that scale
Varun Krishnan
2 mins read
How to find AI ROI in IT and customer support
RoAI Institute co-founder Laks Srinivasan shares insights from his latest research
Howard Rabinowitz
4 mins read
AI ROI depends on people, not tech
RoAI Institute founder Laks Srinivasan explains his human-centric methodology for maximizing returns from AI
Howard Rabinowitz
6 mins read
How to fast-track AI deployment in customer experience
Murali Krishnan: Service leaders need to start with the basics first—such as using AI in CX analytics—before moving to complex problems
Todd Krieger
4 mins read
Surprise adopters of workplace AI
Freshworks’ new AI report reveals AI support in legal departments
1 min read
The gen AI mandate for IT
With IT teams under pressure to generate more value from spend, gen AI can give many a big head start
Todd Krieger
3 mins read
The AI balancing act
‘Technical debt’ is on the rise. Generative AI is part of the problem, but it holds promise as a new means to solve it.
Sanjay Gupta
5 mins read
Deepa Subbaiah: Human skills that matter most in the digital enterprise
4 core abilities can help organizations realize AI’s long-term potential
Todd Krieger
3 mins read