Top 15 Ticketing Software in 2025

Businesses in 2025 are looking to ticketing software to improve customer support experiences. Approximately 87% of customers value proactive solutions, and optimizing support workflows can lead to higher satisfaction and loyalty. The benefits of robust ticket tools don’t end there.

The right ticketing software can empower your team to deliver exceptional customer support experiences, boosting satisfaction, and driving business growth. We’ve analyzed 15 top ticketing solutions to help you find the perfect fit for your organization.

Why is ticketing software important?

Ticketing software is a tool that organizes and tracks customer support requests or internal issues, converting them into "tickets" to streamline their resolution. The right ticket tool helps not just with organizing inquiries— but also by transforming how businesses interact with their customers.

Here’s a deeper look at why ticketing tools are essential. They help you with:

• Improved customer experience: Ensures quick and efficient resolution of customer issues, leading to higher customer satisfaction and loyalty

• Increased agent productivity: Automates routine tasks, allowing agents to focus on more complex queries

• Better organization: Centralizes all customer interactions, making it easier to manage and prioritize requests

• Data-driven decisions: Provides actionable insights to optimize support processes and improve overall business performance

Whether you’re a small business or a large enterprise, investing in the right ticketing software can transform your support operations and drive long-term growth.

Top 15 ticketing software in 2025

Let’s take a quick look at all the 15 ticketing software before getting into their details:

Let's now take a closer look at the top 15 ticketing software:

1. Freshdesk

Freshdesk is an AI-powered solution with various features, including robust automation, an empathetic, human-like AI (Freddy), and a strong ticketing system. It helps teams resolve issues quickly and efficiently and enables data-driven decision-making. Freddy AI enhances agent productivity with features like conversation summarization, suggested responses, and automated ticket prioritization based on sentiment analysis.

Beyond core ticketing, Freshdesk offers self-service portals, knowledge base management, and detailed reporting & analytics. It combines AI and human interactions to meet and exceed customer expectations while improving the support experience for all parties involved.

Its customizable dashboards provide at-a-glance insights into support performance. Freshdesk also enhances team collaboration with features like shared ownership, discussion threads, and visibility, enabling faster and more efficient issue resolution.

Pros

• Freddy AI agent reduces the average time spent on support conversations by 93%, drastically removing the workload on human agents.

• Automated tasks and workflows result in 40% increased agent productivity by reducing manual work.

• Optimized team performance improves resolution time by 38%, translating to happier customers and lower support costs.

• Omnichannel support helps agents engage with customers across platforms and prevents issues from slipping through the cracks.

• Real-time proactive engagement helps deliver faster, personalized customer experiences with 3X more actionable insights.

Cons

• Configuring workflows may take a bit of time for teams, and a slight learning curve is to be expected.

• Data is exported in PDF form, which may not be the preferred format for every team.

2. Zendesk

For businesses seeking a cloud-based ticketing system built on solid data and extensive behavioral analysis, Zendesk is a strong contender.

Pros

• Omnichannel support ensures a consistent customer experience, regardless of how customers choose to reach out.

• Robust, real-time customer interactions are ensured with features like live chat, messaging, and social media integration.

• Customer profile-building expertise allows for personalized interactions and more effective problem-solving.

Cons

• A long training process and steep learning curve for agents can reduce the time spent on resolving customer queries.

• Premium pricing for advanced features may not be affordable for SMBs looking for suitable solutions.

3. HubSpot Service Hub

Can you unify customer support and customer success in one platform? It's possible with HubSpot. This tool aims to create a smooth experience for both teams and customers.

Pros

• An extensive knowledge base for customer support teams provides them with quick access to information that can improve customer interactions.

• Omnichannel support for various teams allows for seamless collaboration and a consistent customer experience across all departments.

• Skill-based agent assignment ensures that customers receive the most efficient and effective support.

Cons

• Limited analytics, as compared to other ticketing software on this list, can make it challenging to gain deep insights into customer support performance.

• A limited number of users per plan can force companies to upgrade to more expensive tiers sooner than anticipated.

4. Salesforce Service Cloud

When you think of customer-first policies, especially pre-purchase, Salesforce often comes to mind. Its service management solution allows agents to swiftly and easily respond to customer queries.

Pros

• GenAI-based automation capabilities free up agents to focus on more strategic initiatives and improve overall efficiency.

• A step-by-step service planner helps to streamline workflows and reduce the risk of errors.

• Advanced incident management tool aids in minimizing downtime and ensuring business continuity.

Cons

• Premium pricing can make it a difficult choice for startups and small businesses with limited budgets.

• Strict limits on data storage can be difficult for companies that have large amounts of customer data, especially when trying to justify the pricing.

5. Intercom

For businesses prioritizing personalized customer query resolution through in-depth analytics, Intercom is a modern ticketing solution worth considering.

Pros

• Instant messaging capabilities for support make it ideal for resolving simple issues and providing immediate assistance.

• Easy integration with CRM tools allows for personalized interactions and more effective problem-solving.

• Precise lead capturing makes it easier to provide more personalized support.

Cons

• Limited ticketing features mean that its traditional ticketing features may not be as comprehensive as those of dedicated helpdesk platforms.

• The complex interface can involve a steep learning curve for agents.

6. Kayako

If optimizing your ticketing system is a top priority, Kayako is an ideal helpdesk tool. It's tailored to SMBs and offers easy customization features.

Pros

• A unified inbox for social media, live chat, and email streamlines communication and improves efficiency.

• Portal branding capabilities help create a branded experience that reinforces their identity and builds trust.

• Hundreds of app integrations extend its functionality and allow businesses to tailor it to their specific needs.

Cons

• Premium pricing can be a strong barrier for smaller businesses or those with limited budgets.

• Overwhelming notification alerts can be distracting for teams handling a high volume of tickets.

7. Help Scout

Help Scout makes ticketing easy for teams through a host of AI-based solutions and strong email-heavy support capabilities. The tool is particularly useful for teams that need to work together to resolve customer issues.

Pros

• Strong collaboration-based features make it easy for teams to work together on complex issues.

• The support help center allows customers to find answers on their own, reducing the number of incoming tickets.

• Agent allocation and management ensure that tickets are assigned to the best agents suited for a particular customer query.

Cons

• Limited integrations with third-party apps as compared to competitors can limit its flexibility.

• Lack of multi-channel support can be an obstacle for businesses as customers expect to contact companies on many different platforms.

8. Hiver

Consider a customer support team heavily reliant on email communication. Hiver can come in handy for such teams as it focuses on making customer service quick and efficient, particularly by integrating seamlessly with Gmail.

Pros

• Strong response templatization is particularly useful for handling frequently asked questions.

• Smooth internal collaboration makes it easy for teams to collaborate on customer issues, even when working within Gmail.

• Easy ticket and task allocation ensures that work is distributed efficiently.

Cons

• Lack of automation-based features reduces agent efficiency and places an emphasis on manual tasks.

• Limited to Gmail due to the nature of the platform, which cuts off multiple points of contact with customers and reduces it to an email-only method.

9. LiveAgent

How about making live interactions with customers easy for support agents? LiveAgent is a modern ticketing software that can be easily used by professionals and small teams due to its intuitive interface and clean customer dashboards.

Pros

• Easy integration with existing teams minimizes disruption and ensures a smooth transition.

• A unified team inbox provides agents with a complete view of the customer journey.

• The live chat widget allows businesses to provide real-time support to website visitors.

Cons

• It is difficult to use on mobile, which can be challenging for agents to work around, especially when they are on the go.

• Omnichannel support is only accessible through an upgrade, which can be pricey for small businesses looking to scale.

10. HappyFox

For businesses prioritizing customer support and seeking a cloud-based ticketing solution, HappyFox is a strong option. Its interface, similar to an inbox, allows agents to take bulk actions on similar tickets, a valuable feature for busy teams.

Pros

• Unified customer support platform provides agents with a comprehensive view of customer interactions.

• Swift ticket categorization ensures urgent issues are addressed promptly.

• Customization capabilities allow businesses to shape the software to their specific needs.

Cons

• The ticket tool cannot manage omnichannel requests, which cuts off customer support interactions at multiple points.

• Lack of automation in ticket alerts can considerably delay resolutions for customers leading to immense dissatisfaction.

11. ServiceNow Customer Support Management

ServiceNow Customer Support Management is a cloud-based ticket tool that helps with customer support for businesses. The ticketing software aims to empower agents with the right information to resolve customer queries.

Pros

• Single platform automation that streamlines tasks and workflows

• Fully developed self-service portal that helps with quick resolutions

• Guided decisioning, which helps agents make the right decisions faster

Cons

• The platform feels outdated, with limited formatting and customization options.

• Limited configuration options can make it difficult for agents to work with the tool.

• The steep learning curve can hamper agents from performing their best from the beginning.

12. Sprinklr

Sprinklr is a helpdesk solution that makes ticketing quick and easy for businesses. The solution is renowned for its ability to meet the unique needs of businesses while significantly boosting team productivity.

Pros

• Unified customer experience brings together all customer interactions into a single platform.

• Omnichannel support ensures that customers can receive support on their preferred platform.

• Advanced customer listening helps businesses identify and address customer issues based on real interactions.

• Comprehensive report creation helps with understanding agent performance.

Cons

• Extensive customization processes are needed to decrease the time spent on resolving customer queries.

• The high implementation time makes it difficult to get started with the ticketing tool right away, and integrating with existing systems requires valuable business hours.

13. Vision Helpdesk

Does your company want to gamify its support process to boost agent morale? Vision Helpdesk aims to provide fast query resolution, offering customization options and a gamified platform.

Pros

• Automated ticket categorization and management ensure that tickets are routed to the right agents or departments quickly.

• Multi-brand support allows companies to create separate helpdesks for each brand under a single platform.

• Easy customer feedback collection makes it simple to gather and analyze customer feedback through built-in survey tools and feedback forms.

Cons

• Limited customization options make it difficult for teams to manage tasks effectively due to the inflexible nature of the platform.

• Limited features compared to competitors offering the same pricing can be difficult to justify when considering ticketing software options.

14. Front

Front is a support solution and helpdesk that caters to large businesses through its streamlined ticketing abilities. It's designed to simplify team communication and enhance customer interactions across multiple channels.

Pros

• Internal collaboration among teams ensures everyone stays on the same page and can contribute to resolving tickets efficiently.

• Automated tasks improve agent performance by allowing employees to focus on resolving customer issues instead of taking up repetitive processes.

• Smooth integrations with popular CRM, project management, and communication tools centralize information and simplify workflows.

Cons

• Limited reporting capabilities can hinder teams looking to boost their customer satisfaction and agent performance based on data.

• Premium pricing can be difficult to justify when compared to competitors in this list.

15. Zoho Desk

Zoho is known for its multifaceted enterprise tools, and Zoho Desk is quite popular due to its affordable range of solutions and smart automation features.

Pros

• Multichannel ticketing improves response times and reduces the risk of missing inquiries for customer support teams.

• Affordable pricing makes it an excellent choice for startups that need a reliable ticketing solution without breaking the bank.

• Dashboard for team-viewing allows managers to monitor agent productivity and identify bottlenecks in real time.

Cons

• The best features are in their highest pricing tiers, which may not be accessible for smaller businesses such as startups.

• Lack of integration with common third-party services can be quite a hassle, especially for everyday tools used by agents.

Optimize efficiency and customer satisfaction with Freshdesk

The stakes are high, especially when considering that it costs businesses 5-25 times more to acquire new customers due to poor customer loyalty. But this can easily be prevented through improved customer support experiences. Choosing the right ticketing software is crucial for accurately analyzing tasks and staying on top of action items and projects.

If you ask us, we'd recommend Freshdesk, a leading ticketing software for businesses globally. It offers various powerful tools, such as a unified team inbox, SLA management, and the ability to automatically turn emails into trackable tickets.

Its suite of AI-powered features also works non-stop to gather and analyze customer satisfaction and agent performance, enabling companies to adjust their strategies over time through data-driven insights.

Interested in our AI-powered solution? Try out Freshdesk for free through a 14-day trial. Join thousands of companies worldwide that prioritize business and their customers' needs today.