Guide to customer service: holiday edition
Ace The Holiday Season
The rush of the holidays is like no other. Sugar rush, gifting, shopping, and the seasonal excitement -- all make for a busy and exciting, but no doubt challenging, time for companies and customer service teams. As we head into the holidays this year, we thought it would be an ideal time to revisit our customer service guides and give them the holiday treatment.
That’s why we launched this course on Freshworks University. Our Guide to Customer Service: Holiday Edition will take you through strategies to navigate the holiday season, complete with well-rounded, actionable tips.
By the end of the course, you’ll come away with the surefire support action plans to have in place, ways to build up your team, encourage both productivity and wellness, and use the lessons learned for the next holiday season.
Course Instructors
Divya Murthy
Divya is a writer with experience in journalism, copywriting, and trade, and academic publishing. Outside work hours, she likes biking, baking, and doing easy crosswords, and grimacing at hard ones.
Akshara Gandavadi
Akshara is invested in building Freshwork’s online community by engaging with other people who love customer support. She is also a course instructor at Freshworks Academy. Outside of work, she loves to bake and cook.
Course Curriculum
Holiday-proofing your support strategy
Conducting research of past seasons
Strengthening existing systems
Getting cross-functional teams on the same page
Bringing in employee wellness to the storefront
Boosting your support team for the holidays
Hiring and recruiting seasonal hires
Training temporary hires and getting them up to speed
Managing customer expectations
Getting back to routine post-holiday season