The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse

Join this virtual session to explore how CIOs can elevate ITSM to drive innovation, featuring insights from the Harvard Business Review Analytic Services report.

Date: November 19 Slot 1: 11 a.m. PST Slot 2: 11 a.m. CET Slot 3: 7 a.m. South Africa | 9 a.m. Dubai | 10:30 a.m. India | 4 p.m. Australia

Speakers

Brad Christ

CIO, Eastern Washington University

Beth Tracton-Bishop

PhD, Director of Research, Harvard Business Review Analytic Services

Ashwin Ballal

CIO, Freshworks

Lakshmi Harikumar

Director, Product Marketing, Freshworks

Why attend

Key takeaways

Whether you're an IT manager, senior executive, or industry enthusiast, this session will equip you with valuable perspectives for the road ahead:

  • Simplify IT service management: Discover how a modern AI-driven approach to service management can streamline processes and improve efficiency

  • Overcome digital transformation challenges: Learn how CIOs tackle rising IT complexity while driving rapid innovation with effective strategies

  • Harness AI for ITSM: Discover key areas for AI-driven improvements with real-world success stories